Freelancer profile translated to English.

Description

Hello! I'm Lydie, a freelance customer relations manager specializing in remote customer service, with solid experience in customer relationship management and administrative support.

For over 2 years, I have been assisting companies in managing their customer interactions, offering a quality experience at every touchpoint. Thanks to my skills in active listening, problem-solving, and customer request management, I ensure that every customer is satisfied, while providing solutions tailored to their needs.

What I offer:

A quality customer service with fluid and responsive communication.

Remote support, with flexible hours, to meet your customers' needs at any time.

Proactive complaint management and a constant search for solutions to improve the customer experience.

Whether for one-off assignments or long-term support, I am here to help you provide impeccable customer service. My goal is to become a true partner for your business, contributing to customer loyalty and improving your satisfaction.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

EODOM
Customer Relations Manager
May 2024 - Today (2 years and 1 month)
Lille, France
Management and follow-up of customer requests independently. Remote customer support and loyalty building. Complaint handling and customer experience improvement.
Closers group
Closer
August 2023 - May 2024 (9 months)
Dubaï, United Arab Emirates
Contacting and qualifying prospects. Presenting and closing B2C service offers. Post-sale follow-up and conversion rate optimization.
LAFORET
Real Estate Agent
April 2019 - June 2020 (1 year and 2 months)
Paris, France
Active participation in the sales team, specializing in the management of real estate transactions. Prospecting and acquiring new potential clients, contributing to the expansion of the property portfolio for sale. Accurate property valuations based on in-depth analysis of local markets and key factors. Offering high-quality customer service and regular follow-up after the sale to maintain a trusting relationship with clients.