Freelancer profile translated to English.
Back to original languageAbout Lydia
Do you want tooutsource or strengthen your remote customer servicewhile ensuring **a smooth, professional, and high-quality customer experience**?
I support e-commerce, premium, and retail brands in **managing their customer relations operationally**, **100% remotely**.
With experience inrecognized retail and luxury houses(Diptyque, Claudie Pierlot, concept stores), I master the requirements related to **premium customer relations**, respecting brand tone, and customer satisfaction. I provide support or complete customer service management, especially during peak activity periods (launches, sales, holidays).
What I offer:
- **Reliable and autonomous customer support**, quickly operational
- **Careful customer communication**, aligned with your brand image
- Rigorousmanagementof customer requests, complaints, and disputes
Types of missions & deliverables:
- Remote customer service management (email, chat, CRM)
- Processing customer requests, complaints, and after-sales service
- Order tracking, returns, and refunds
- CRM updates and customer reporting
- Customer service support during peak activity
- Premium / VIP customer relations
Autonomous, organized, and satisfaction-oriented, I easily integrate with remote teams and collaborative tools. My goal: **save you time while improving the quality of your customer relations**, without compromise, even remotely.
French
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Claudie PierlotREADY-TO-WEAR SALES ADVISORRETAIL (SMALL BUSINESS)December 2024 - November 2025 (11 months)Paris, France
- Ensure product availability on shelves by maintaining rigorous restocking follow-up.
- Provide a personalized customer experience, build customer loyalty, and manage cash transactions accurately.
- Actively participate in organizing and showcasing sales areas to optimize product attractiveness.
- Organize customer shipments and ensure correct order reception, while guaranteeing customer satisfaction.
- MaduraDECORATION SALES ADVISORJanuary 2023 - January 2024 (1 year)Paris, France
- Assist customers in product selection.
- Manage cash register and stock.
- Participate in setting up product displays.
- MaholaEVENT RECEPTION OFFICERJanuary 2021 - January 2023 (2 years)Paris, France
- Welcome and advise customers.
- Manage and organize the reception and information area.
- Update logistics tools. Perform basic administrative tasks.
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Certifications
- Digital Freedom Community ManagerJustine Roy2024