Freelancer profile translated to English.

Description

With 5 years of experience in SaaS and fintech, I am currently supporting LCL's digital transformation as a Team Lead, at the heart of banking and customer service challenges.

My background combines operational expertise and leadership: at Lemonway (payment fintech), I managed demanding KYC processes and contributed to regulatory compliance. At Yavin, I supervised and structured a KYC onboarding team, driving large-scale product adoption.

At Zenchef, I helped hundreds of SaaS clients achieve autonomy.

What I bring to your projects:

• Digital transformation & change management

• Customer onboarding & product adoption (SaaS, fintech, banking)

• Team management & process structuring

• KYC compliance / financial regulatory environment

Looking for someone who understands both the constraints of the banking sector and the demands of customer experience? Let's talk.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Lemonway
Kyc Analyst
BANKING AND INSURANCE
February 2025 - June 2025 (4 months)
Paris, France
Verification and analysis of B2B client files within the framework of AML/CFT obligations. Documentary checks, detection of inconsistencies, follow-up on remediation, and onboarding validation. Collaboration with compliance and support teams to ensure regulatory compliance and reduce fraud risks.
KYC AML Risk Analysis Compliance Onboarding
YAVIN
Team Lead Onboarding
BANKING AND INSURANCE
October 2024 - February 2025 (4 months)
Paris, France
I supervised and developed the skills of a team of 4 interns, while structuring and optimizing the onboarding process for restaurant owners to ensure rapid and smooth adoption of Yavin's SaaS solutions (payment terminals).
Implementation of documented processes, training materials, and KPI monitoring (activation, retention, satisfaction). Individual and collective client support with a user experience-oriented approach. Coordination between the support team, sales, and developers to resolve blocking points and ensure a high level of service quality.
Team Management Onboarding Creation of training materials Fintech SAAS
Zenchef
Customer onboarding specialist
SOFTWARE PUBLISHING
June 2024 - September 2024 (3 months)
Paris, France
Assisting restaurant owners in getting started with Zenchef SaaS, with personalized training and comprehensive onboarding. Monitoring adoption and usage of key features, resolving customer issues, and optimizing processes to ensure efficient and autonomous use of the tool.
Coordination with internal teams to continuously improve the customer experience and ensure successful integration.
Creation of training materials Onboarding SAAS Customer Satisfaction E-learning