Freelancer profile translated to English.

Description

More than 5 years of experience in remote customer relations as a customer advisor, I know how to manage my stress, listen to the client and show empathy. I am always looking for customer satisfaction. I have a Bac Pro Secretariat diploma, with experience in IT tools and administrative management.

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Lydia DIÉ
Virtual Assistant - Customer Relations
February 2026 - Today (4 months)
Le Mans, France
Virtual assistant specializing in remote customer relations and customer support, I assist companies, startups, and e-commerce businesses in the daily management of their customer service.

I intervene throughout the customer journey: processing emails, managing tickets, chat support, complaint tracking, and improving the customer experience.

What I bring you:
✔️ Quick, professional, and empathetic responses
✔️ Rigorous organization and follow-up of customer requests
✔️ Respect for deadlines and confidentiality
✔️ Improved customer satisfaction and loyalty
VELSIA
Customer Advisor
ENERGY AND UTILITIES
April 2024 - Today (2 years and 2 months)
Le Mans, France
Processing incoming and outgoing calls from individuals, sending emails, back-office processing, complaint management. Explaining invoices, scheduling appointments for technicians, insurance offers.
Call reception Back office processing Appointment scheduling Complaint management Insurance offer
Intelcia
Customer Advisor
October 2023 - April 2024 (6 months)
Laval, France
Remote customer advisor for an energy company. Processing incoming and outgoing calls from individuals. Explaining invoices, setting up payment solutions, updating customer files, managing complaints.
Call reception Customer advice Complaint management Customer file tracking Invoice explanation