Lyana B., Independent Management Assistant

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Description

Management assistant with over 10 years of experience, I offer remote administrative support for SMEs, freelancers, and liberal professions.

I handle one-off or recurring tasks:

– agenda and email management

– quotes, invoicing, and follow-ups

– client and supplier administrative follow-up

– planning and organization management

– administrative support

Autonomous, organized, and responsive, I quickly adapt to my clients' tools and needs. Available a few hours per week remotely.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ista
Call Center Agent
ENERGY AND UTILITIES
July 2016 - December 2019 (3 years and 5 months)
Olivet, France
Handling client requests (emails and calls), training,
traveling to agencies for customer service setup.
4-month mission in Romania: updating procedures, quality survey, training
CRIT
Recruitment Officer
HUMAN RESOURCES
January 2020 - May 2020 (4 months)
Blagnac, France
Face-to-face and telephone reception, sourcing, conducting
recruitment interviews, administrative management of personnel
Delta link
After-Sales Secretary
AUTOMOBILE
June 2020 - December 2021 (1 year and 6 months)
Toulouse, France
For two car dealerships: telephone
reception, planning, creation of repair orders, quotes

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BTS in SME-PMI Management Assistance
St Paul Bourdon Blanc High School
2016

Office Manager