Freelancer profile translated to English.

Description

PROFESSIONAL PROFILE

Dynamic, organized, and with excellent interpersonal skills, I have developed solid experience in reception, customer relations, and administrative management. Today, I am launching my own business to put my skills to work on new projects. This initiative is supported by an experienced administrative assistant, ensuring efficient organization and rigorous follow-up of entrusted tasks. Motivated and involved, I aim to provide quality support based on listening, trust, and professionalism.

PROFESSIONAL PROJECT

Creation and development of my independent business with the goal of supporting my clients through rigorous organization, excellent customer service, and structured administrative management.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

La Rochelle (up to 20km)

Leroy Merlin
Customer service hostess
CIVIL ENGINEERING
July 2021 - Today (5 years and 1 month)
17138 Puilboreau, France
Reception, advice, and checkout for customers. Proficiency with cash register software.
Appointment scheduling and customer satisfaction follow-up.
Handling of merchandise returns and exchanges.
Preparation and follow-up of customer orders. Software for order delivery, software for customer appointment scheduling.
Calling customers for appointments, sending SMS to inform them where their order is located.
Appointment scheduling Order management and follow-up Customer reception Advice Sense of organization
Relay,
Saleswoman
June 2021 - August 2021 (2 months)
Salle Joffre - Gare de La Rochelle, La Rochelle, France
Reception, advice, and checkout. Receiving and stocking merchandise. Inventory and supplier order tracking.