Freelancer profile translated to English.
Back to original languageAbout Luis
Information Systems Analyst with several years of experience, dynamic, meticulous, with strong analytical skills and the ability to quickly learn new technologies. I seek to leverage my experience to contribute to development and innovation by creating innovative solutions for user management systems. During my time at AES Colón, I reduced user incident response times by 30% while improving the technical knowledge base. I also have extensive experience in prompt writing.
Spanish
Conversational
English
Conversational
German
Basic
Remote only
Primarily works remotely
Experience
- ColónIT Technical Support – GeneratorRETAIL (LARGE RETAILERS)December 2024 - July 2025 (7 months)Ciudad de Colón, Panama• Prepared reports and created technical manuals for users.• Improved ticket response times by 30%.• Assisted in server installation and configuration.
- AES Colón and Bayano PlantIT Technical Support and DocumentationNovember 2018 - November 2024 (6 years)• Assisted in the installation of the CCTV system in Bayano.• Created technical manuals.• Supported switch installation and configuration.• Assisted in the configuration of seismic equipment in Bayano.• Created a technical knowledge database.
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Education
- Information Systems AnalystCIAC Corporation Institute of Arts and Sciences2002Information Systems Analyst
- Networking and Telecommunications Course2010Networking and Telecommunications Course