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Luis PorcarLP

Luis Porcar

CX & OPS Transformation Consultant

€700/day
Madrid, ES
8-15 years
Dirección de proyectos
Automatización de procesos
Experiencia de cliente
Productividad
Consultoría de estrategia y operaciones

Average response time: 1 hour

Freelancer profile translated to English.
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About Luis

Business transformation consultant and project manager (Customer Experience, organization, and operational processes).
Executive in multinational companies and entrepreneur with experience in managing business units, operations, finance, and management control.
PMP - PDG (IESE)

  • Spanish

    Native or bilingual

  • English

    Fluent

Can work on-site
Madrid (up to 50km)

Experience

  • Fase-Beta Services.
    PARTNER-CONSULTANT CX&OPS
    January 2024 - Today (2 years and 7 months)
    Madrid, Spain
    Transformation project management for Rentokil Initial Spain, focused on:
    • - Automation of operational processes through AI/RPA.
    • - Implementation of new customer experience flows to improve quality and productivity.
    • - New commercial strategy to increase sales team productivity.
  • Rentokil Initial.
    OPERATIONS DIRECTOR – DIVISION.
    January 2020 - June 2024 (4 years and 5 months)
    Madrid, Spain
    • • Global responsibility for the Pest Control (2021-2022) and Hygiene-Wellness (2022-2024) business divisions (>€90M and >1,000 employees).
    • • Director of the Operations Department (2020-2021).
    • • 200% growth in turnover and operating result.
    • • Acquisition and integration of five companies.
    • • Transformation project management in operations and CX.
  • Grupo Ifedes – Alpha Consulting
    STRATEGY AND OPERATIONS CONSULTANT.
    January 2015 - January 2020 (5 years)
    Barcelona, Spain
    • • Design and implementation of strategic models (Operations, customer experience, and organization).
    • • Design and implementation of transversal organizational models based on customer and operational flows. Design and implementation of operational and administrative processes (Supply Chain) in industrial and service environments.
    • • Implementation of ERP, Accounting, Controlling, HR, Sales, Purchasing, and Production Modules.
    • • Design and implementation of KPIs, budget control, and operational dashboard.
Check out Luis's experience

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Education

  • PMP (Project Management Professional)
    Escuela de negocios IESE (PDG).
    PMP (Project Management Professional)
  • Financiera y Control de Gestión.
    Financiera y Control de Gestión.
Check out Luis's education

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