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Luis MoralesLM

Luis Morales

Fractional COO | Service Designer | UX Designer

€200/day
Madrid, ES
8-15 years

Average response time: A few days

Freelancer profile translated to English.
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About Luis

Do you feel overwhelmed by the problems that hinder your business growth?

I work side-by-side with CEOs and executives of startups and small businesses to identify and transform the issues affecting their products, services, and operations. My goal is to free leaders from operational overload, allowing them to focus on strategy and sustainable growth.

Additionally, I analyze digital products, services, and customer experience, proposing improvements and the path forward to optimize performance and align it with market needs.

Problems I usually solve

- Operational overload that prevents you from thinking strategically.
- Inefficient processes that slow down your growth capacity.
- Difficulties in scaling products and services while maintaining quality.
- Disconnection between your team and your goals, affecting cohesion and results.
- Lack of product-market fit, which hinders your company's growth.
- Digital products or services that are not optimized for the market and customer experience.

How I help you

- I identify what isn't working and transform it to unlock your business growth.
- I analyze your digital products and services, proposing improvements to optimize their performance.
- I redesign processes so the business can scale without compromising quality.
- I facilitate alignment between your team and your business goals, ensuring everything works in sync.
- I help you find and consolidate product-market fit, ensuring what you offer aligns with market needs and generates sustainable growth.
- I implement strategies that reinforce team cohesion and organizational culture during times of growth.

If you believe I can help you identify and transform what isn't working in your business, write to me and let's talk.
  • Spanish

    Native or bilingual

  • Catalan

    Fluent

  • English

    Conversational

Can work on-site
Madrid (up to 50km)

Experience

  • Freelance
    Fractional COO | Service designer | UX designer
    CONSULTING AND AUDITS
    January 2021 - Today (5 years and 7 months)
    Madrid, Spain
    Do you feel overwhelmed by the problems that hinder your business growth?

    I work side-by-side with CEOs and executives of startups and small businesses to identify and transform the issues affecting their products, services, and operations. My goal is to free leaders from operational overload, allowing them to focus on strategy and sustainable growth.

    Additionally, I analyze digital products, services, and customer experience, proposing improvements and the path forward to optimize performance and align it with market needs.

    Problems I usually solve

    - Operational overload that prevents you from thinking strategically.
    - Inefficient processes that slow down your growth capacity.
    - Difficulties in scaling products and services while maintaining quality.
    - Disconnection between your team and your goals, affecting cohesion and results.
    - Lack of product-market fit, which hinders your company's growth.
    - Digital products or services that are not optimized for the market and customer experience.

    How I help you

    - I identify what isn't working and transform it to unlock your business growth.
    - I analyze your digital products and services, proposing improvements to optimize their performance.
    - I redesign processes so the business can scale without compromising quality.
    - I facilitate alignment between your team and your business goals, ensuring everything works in sync.
    - I help you find and consolidate product-market fit, ensuring what you offer aligns with market needs and generates sustainable growth.
    - I implement strategies that reinforce team cohesion and organizational culture during times of growth.

    If you believe I can help you identify and transform what isn't working in your business, write to me and let's talk.
    Audit Consulting Business Process Improvement Continuous Improvement User Experience Design (UX) Service Design Customer Service UX Audit Digital Strategy E-commerce Strategy and Operations Consulting Change Management and Organizational Transformation
  • RedRadix
    Business Development / Process Improvement Specialist
    CONSULTING AND AUDITS
    October 2023 - Today (2 years and 10 months)
    Design and optimization of processes and operations in all departments of RedRadix
    - Design of strategies to improve the conversion of proposals to clients
    - Definition and tangibilization of the company's value proposition and internal script.
    - Impulse and strategic development of RedRadix's spin-offs (Weco - Classe)
  • Redradix
    Senior UX Designer
    TECH
    December 2022 - Today (3 years and 8 months)
    I currently work on various projects where some of my responsibilities include:

    Interaction Design
    Information Architecture Design
    UX Audits
    Pre-sales proposal design
    Strategy
    Service Design

Recommendations

Enrique B.EB
Lucia De La CruzLD
FU
+1
Enrique B. and 3 other people have recommended Luis

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Education

  • UX / UI design, User Experience
    Ironhack
    2019
    UX / UI design, Experiencia de usuario
  • Service design, Service design
    UXER SCHOOL
    2020
    Service design, Service design

Skill set

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