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Luis M.LM

Luis M.

Translator | Bilingual Digital Assistant ESP<>FR

€290/day
Paris, FR
8-15 years
French Spanish Translation
Spanish French Translation
Continuous Improvement
Spanish
Lean Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Luis

Native French-Spanish bilingual translator, with over 10 years of experience in France and internationally, I assist you in translating, writing, and adapting clear, faithful, and natural content, whatever your needs.

My approach is simple and clear, based on understanding the context, text fluency, respect for meaning, and deadlines.
The goal is to deliver ready-to-use content, without awkwardness or approximations.

Beyond translation, I also offer digital and office support, for companies, freelancers, and individuals, to facilitate the creation, organization, and presentation of their documents, whether in a multilingual context or not.

What I offer you:

  • French ↔ Spanish translations (classic, marketing, technical, commercial)
  • Proofreading and optimization of existing texts and content
  • Cultural and terminological adaptation
  • I can also offer adaptability to the context with "international" Spanish or Spanish with "Latin American connotation".

  • Creation and formatting of professional documents (Excel, Word, Powerpoint)
  • Creation of clear and structured presentations
  • Organization and cleaning of simple data
  • Creation and improvement of professional documents (bilingual or not)
  • Basic IT support, remotely: (installations, configurations, assistance, etc.)
All types of projects: websites, product sheets, standard or technical documents, marketing materials, internal communications, etc.

My added value: reliability, responsiveness, attention to detail, adaptability to needs, and process optimization

  • French

    Native or bilingual

  • Spanish

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Hilti France
    Transport Customer Experience Analyst
    LOGISTICS AND SUPPLY CHAIN
    January 2026 - Today (5 months)
    Analysis and implementation of customer solutions, improvement of internal processes and communication, to contribute to the improvement of the customer experience (...)
    Customer Experience Data Analysis Lean Management Customer Service Continuous Improvement
  • Hilti France
    Transportation Specialist
    LOGISTICS AND SUPPLY CHAIN
    January 2023 - Today (3 years and 5 months)
    Magny-les-Hameaux, France
    • Certified LEAN EXPLORER - LCS 1a
    • Certified LEAN PROBLEM SOLVER - LCS 1b
    - Management and monitoring of transport operations
    - Planning of urgent and dedicated transports
    - Management of unforeseen events and delivery times
    - Coordination and resolution of potential transport-related issues
    - Daily communication with transport partners
    - Participation and collaboration in the improvement of transport and logistics processes
    - Control and management of carrier invoicing
    - Monitoring, control, and analysis of reimbursement files following carrier losses
    - Implementation of continuous improvement procedures to optimize internal processes, with communication and collaboration between different teams
    Continuous Improvement Data Analysis Process Improvement Communication Transport Management
  • Hilti France
    VIP Customer & Sales Support Representative
    CIVIL ENGINEERING
    February 2019 - December 2022 (3 years and 10 months)
    Boulogne-Billancourt, France
    • Customer Service:
    - Management of incoming calls, active listening, and resolution of customer issues.
    - Entry, scheduling, and monitoring of customer tool pick-ups for After-Sales Service
    - Participation in an evolution project for Hilti - support agent in testing new interfaces and work systems in Customer Service, and for training to upskill customer service teams following the multiplication of these tools.

    • Back-Office Manager:
    - Processing of Purchase Orders for entry, monitoring, and management of orders for VIP and specific clients
    Communication Customer Service Customer Relations SAP Active Listening
Check out Luis's experience

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Education

  • Certification in Electrical Installation Service Marketing Plan Lean Explorer - LCS 1a - Certification (w/ HILTI) Google Project Management Professional Certificate Customer Service Through Telephone Communication
    Certification en Service d'Installations Électriques Plan de Mercadeo (Plan Marketing) Lean Explorer - LCS 1a - Certification (w/ HILTI) Google Project Management Professional Certificate Servicio Al Cliente Mediante La Comunicación Telefónica (Service Client par Communication téléphonique)
  • Professional Bachelor's Degree in Commerce, Marketing of Industrial Products and Services
    University of Paris-Est Créteil (UPEC)
    2013
    Licence professionnelle de commerce, Commercialisation de Produits et Services Industriels
Check out Luis's education

Skill set

Responsiveness
Sense of Organization
Autonomy
Rigor
Microsoft Word
Microsoft Powerpoint
SAP
Microsoft Excel
Organization
Customer Service
Process Optimization

Categories