Luisella Villalba

📅 Agenda and task management

Coordination of meetings, reminders, and events.

Time optimization and daily/weekly organization.

📬 Email Management

Filtering, categorization, and response to emails.

Professional writing and follow-up of key communications.

Automation of frequent responses.

💬 Customer Service (Digital)

Agile and professional response via email, social media, or chat.

Resolution of queries, complaints, and post-sale follow-up.

🎯 Digital Marketing and Design

Support in promotional campaigns, launches, and content.

Application of branding and neuromarketing principles.

Design of visual materials.

📱 Social Media Management

Content scheduling and posting.

Interaction monitoring and metrics analysis.

Community Management and direct message handling.

✍️ Digital Content Creation

Text writing.

Adaptation of the message to the brand's voice.

Content proposals.

📆 Event Planning and Coordination

Organization of webinars, meetings, or corporate activities.

Management of attendance lists, invitations, and follow-up.

Logistical and digital support.

🖼️ Presentation Creation and Modification

Presentation development.

Editing and updating professional content and design.

Support in visual storytelling.

🔎 Online Information Search and Research

Market research, competitor analysis, data collection.

Generation of reliable resources for informed decisions.

💰 Expense and Income Control

Orderly recording of basic financial operations.

Support in budgeting, invoicing, and payment tracking.

Use of tools like Excel or Google Sheets.

📁 Database and Documentation Management

Organization and updating of CRM, contact lists, or inventories.

Maintenance of organized digital files.

Form creation and registration automation.

Reception and enrollment of students. Student Management: Admissions, withdrawals, and incident resolution. Professional schedule management. Manager and coordinator schedule management. Payment management. Merchandise control. Order management and supplier relations. Report and balance sheet preparation. Organization of campaigns for member acquisition and retention. Organization of training sessions, workshops, and events. Social media management. Content generation for social media.

Reception and enrollment of students. Student management: Admissions, withdrawals, and incident resolution. Payment management. Class and classroom management. Professional schedule management. Virtual classroom and study material management. Report and balance sheet preparation. Course dissemination and promotion.