Name: Bilingual Customer Service & Administrative
Price: 450 EUR
Availability: InStock

Languages

Spanish
Native or bilingual
English
Fluent
German
Basic

Workplace preferences

Can work on-site

Munich (up to 50km)

Condesa
Shift leader
December 2023 - Today (2 years and 6 months)
Bavaria, Germany
• Fostered productive and customer focused environment, contributing to overall service quality and client satisfaction.
• Supervised daily operations, coordinated staff schedules, and delegated tasks efficiently.
• Managed inventory and supply orders, ensuring optimal stock levels and reduced waste.
• Over saw cash handling, dally revenue reports, and adherence to hygiene and satety standares.
ICC BPO
Medical Interpreter
March 2023 - October 2023 (7 months)
Colombia
• Acted as a liaison between healthcare professionals and Spanish-speaking patients to ensure clear and compassionate communication.
• Delivered accurate translation of medical and legal terminology, maintaining strict confidentiality.
• Supported remote patient care coordination, ensuring information was transferred clearly and efficiently.
• Demonstrated strong intercultural competence and adaptability in high-pressure, multilingual settings.
Foundever
Bilingual Customer Service Representative.
March 2022 - February 2023 (11 months)
Colombia
• Provided high-quality customer support via phone and chat, addressing client inquiries and concerns effectively.
• Created biweekly performance reports for team leads, highlighting service metrics and improvements.
• Managed escalated issues, ensuring timely resolution and customer satisfaction.
• Consistently met and exceeded monthly KPIs in service delivery and customer retention.