LAFreelancer profile translated to English.
Back to original languageAbout Luisa
My name is Luisa and I am an administrative assistant with more than 5 years of experience in billing management, payment control, customer service, and document organization. I consider myself a responsible, organized, and proactive person with great attention to detail.
I am proficient in tools such as Microsoft Office (Excel, Word, Outlook) and Google Workspace, and I have knowledge in basic accounting and administrative support.
It will be a pleasure to collaborate with you and help you maintain efficient and organized management in your business.
Spanish
Native or bilingual
English
Conversational
Can work on-site
Las Palmas de Gran Canaria (up to 50km)
Experience
- Maroa Club de Mar SLProfessional in Finance and International BusinessHOSPITALITYNovember 2024 - Today (1 year and 7 months)Mogán, Spain• Greeting and welcoming national and international clients, offering friendly and personalized service.• Managing restaurant and lounge reservations through digital systems and phone calls.• Coordinating with the waiter and kitchen staff to ensure smooth and efficient service.• Handling payments, collections, and basic cash register billing.• Resolving client issues and special requests with empathy and professionalism.• Assisting in the organization of events and group reservations, ensuring client satisfaction.• Maintaining the reception area tidy and presenting information about club services.
- Grupo Hotelero Plataneras Zomas SASProfessional in Finance and International BusinessHOSPITALITYAugust 2022 - September 2024 (2 years and 1 month)Colombia, Colombia• Managing emails, calendars, and administrative documents.• Supporting customer service, billing, and payment follow-up.• Preparing reports and spreadsheets (Excel / Google Sheets).• Assisting in sales, product promotion, and after-sales service.• Organizing tasks and coordinating with remote teams.
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