Ludwig Roy

Bilingual French/English, with experience in hospitality, I specialize in customer relationship management and user support.

Thanks to my background in reception, I have developed an excellent ability to manage demanding clients, quickly resolve disputes, and provide a smooth and professional experience.

Today, I assist companies in:

• customer support management (email, chat)

• handling requests and complaints

• improving customer satisfaction

• communicating with international clientele

Serious, responsive, and comfortable both orally and in writing, I adapt easily to tools and team needs.

I can also offer simple FR/EN translations if needed.