About Ludovic
French
Native or bilingual
English
Conversational
Experience
- Ministère des ArméesStock Manager and System TechnicianMEDICALNovember 2022 - Today (3 years and 6 months)Saint-Mandé, FranceManagement of workstation stockWorkstation installationManagement of requests to DIRISIDeployment of Windows 10 images via HELIOS
- MGENMobile Helpdesk/On-site Technician and Deployment CoordinatorMay 2020 - December 2020 (7 months)Montparnasse, 75014 Paris, FranceCoordinated the deployment of Windows 7 to 10Ticket management (backlog, calls, or emails)Level 1 to 2 troubleshooting of office and application incidents at the front officeLevel 1 to 3 troubleshooting of incidents at the headquarters' vicinityManagement of user requests (Installation of Dell Laptops/Desktops and Android/Samsung)Enrollment of phones via Intune
- BNP PARIBASiPhone/iPad Deployment Coordinator and TechnicianJanuary 2019 - April 2020 (1 year and 3 months)93100 Montreuil, FranceEnrollment of iPhones/iPads via Mobile IronApple account managementCoordination of requests and incidents for servers and users across different services.
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Education
- Bac Pro EleecLycée Marcel Cachin2008
- Level 3 Micro-network Maintenance TechnicianTelinf2010