Ludovic Landolfi

My mission was to assist my internship supervisor in repairing audio and video equipment for individuals.

The mission consisted of accompanying customers throughout their visit: taking orders, serving, cashing out, and clearing tables. During quieter moments, I prepared equipment in advance to save time later. At the end of the day, I was responsible for cleaning and tidying the equipment.

The mission consisted of advising professionals (and to a lesser extent, individuals) on Bosch eBike equipment, high-end equipment for electric bikes. I also had to assist in troubleshooting and warranty replacement of defective parts. I also participated in training new team members. We represented 7 nationalities on the floor, so internal communication was in English. I was responsible for the French market, but I also worked with English-speaking and Hispanic contacts. My mission was accomplished through phone calls as well as email. Working in the technology world requires constant learning and adaptation; it was also my duty to report new breakdowns and appropriate solutions to higher authorities.