Freelancer profile translated to English.
Back to original languageAbout Ludovic
Senior Business Analyst and Product Owner with 12 years of experience, I work on complex projects with a strong functional and data dimension, from design to production, in an international and agile environment.
My recent missions have involved leading the overhaul of an industrial MOM deployed across 6 international sites (MSD Animal Health), and then strengthening the IT system observability for an organization managing 36 million policyholders (AGIRC-ARRCO). I also teach the Agile method at Paris-Assas University.
My profile combines business analysis, system integration (SAP, Azure, APIs), data monitoring (Power BI, Grafana), and product management — with a genuine ability to bridge the gap between business, technical, and management teams.
Sectors: Industry · Retirement · Telecom · Media · Events
Certifications: PSM I & II · PSPO · Nexus SPS · DevOps · Lean IT
Languages: Native French · Bilingual English
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- MSDBusiness AnalystPHARMACEUTICALS INDUSTRYSeptember 2023 - May 2026 (2 years and 8 months)Vitré, FranceSenior Business Analyst – MOM (Manufacturing Operations Management) Overhaul Allflex Livestock Intelligence (MSD Animal Health)Global leader in animal identification (RFID, tags, implants – 500M+ animals/year), working on TPS (Tag Personalization System), an industrial control system ensuring end-to-end production execution and traceability.Objective: standardize, secure, and scale industrial processes internationally.ResponsibilitiesGathering business requirements (production, supply chain, engineering) and functional design of the global MOMModeling end-to-end processes: order reception → production → quality control → shippingIntegrations with SAP (Goods Issue/Receipt/Delivery), ATTP, production machines, logistics APIs (DHL, DPD, Royal Mail)Design of a multi-tier archiving strategy (hot/warm/cold/glacier) on PostgreSQL, Cosmos DB, and Azure Blob Storage — retention up to 30 yearsDesign of AutoFlow: automatic regulatory identifier generation engine ensuring uniqueness and resilienceDeployment on 6 industrial sites (Europe, China, Argentina, Brazil, Australia, NZ) with 2 on-site missions in ChinaPost-go-live support, monitoring, and analysis via Power BI (correlation of ServiceNow tickets / MES data)ResultsCompliance of regulatory traceability flows, secured SAP integrations, industrialization of long-term archiving, and stabilization of post-go-live operations across all sites.Environment: Jira · Confluence · SAP · Power BI · ServiceNow · PostgreSQL · Cosmos DB · Azure · C# · XML/JSON · Agile Scrum/Kanban · Fluent English
- Université Panthéon ASSASProfessor Project Management Agile MethodsEDUCATION AND E-LEARNINGOctober 2022 - Today (3 years and 10 months)Agile / Scrum Trainer
- Agirc-ArrcoIT Business AnalystPUBLIC SECTORJuly 2021 - August 2023 (2 years and 1 month)Paris, FranceBusiness Analyst – IT System Supervision & Monitoring AGIRC-ARRCO (IT Department)Organization managing complementary retirement for 36 million policyholders. Work involved evolving a supervision, monitoring, and reporting chain covering critical applications, infrastructures, and business processes.Objective: enhance IT system observability, improve incident anticipation, and optimize operational management.ResponsibilitiesGathering business requirements and functional scoping, defining product roadmapWriting functional specifications and user stories (UX/UI); managing and prioritizing the Jira backlogLeading the evolution of supervision tools (Grafana, Prometheus): defining critical KPIs, designing decision-making dashboardsAnalyzing operational data to improve incident detection and anticipationCoordinating development teams (Java / Angular / Python) and tracking deliveriesOrganizing and validating functional acceptance testing, participating in Scrum ceremoniesTraining users, supporting tool adoption, and writing documentation (Confluence)Results13% reduction in retirement payment delays due to better supervision of critical processesImproved service continuity and visibility on application incidentsReduced calls to support centers through better anomaly anticipationOptimized operational management and better handling of peak activity related to retirement reformEnvironment: Jira · Confluence · Grafana · Prometheus · Power BI · Java · Angular · Python · Agile Scrum/Kanban
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Education
- Professional Bachelor's Degree in Marketing and E-BusinessUniversity of Évry2008Licence Pro Marketing et Commerce sur Internet, Marketing and e Business
Certifications
- DASA DevOps Product OwnerAPMG International2022