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Ludovic D.LD

Ludovic D.

Customer Success Manager / Client Relations

€500/day
Grenoble, FR
3-7 years
Customer Loyalty
Active Listening
Rigor and Organization
Customer Service
Customer Relationship Management (CRM)

Average response time: 1 hour

Freelancer profile translated to English.
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About Ludovic

Professional in commerce and client relations with 9 years of experience in various environments: distribution, supply chain, e-commerce, and business development. Versatile, organized, and with excellent interpersonal skills, I know how to adapt quickly, work independently, and effectively support teams as well as clients.
Large Retailers
Retail (Small Business)
Education Companies
Consulting and Audits

  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Teisseire
    Supply Chain Manager
    AGRICULTURE
    April 2025 - Today (1 year and 2 months)
    Crolles, France
    Commercial management of offers / promotions for the HRI sector (Hotels, Restaurants, Institutions).
    Order and dispute management (HRI): Full tracking of flows, anomaly resolution.
    Transport optimization: Shipping coordination, delivery time improvement.
    Supply Chain Management Customer Relationship Management (CRM) Procurement
  • Phenix
    Customer Success Manager
    AGRICULTURE
    August 2024 - January 2025 (5 months)
    Saint-Pierre, Réunion
    Management of unsold products for 15 mass-market stores. Monthly and quarterly reports to the Management Committee.
    Supervision of donations to charities and anti-waste baskets (Phenix).
    Staff training on software.
  • Groupe Ghanty
    Supply Chain / E-commerce Manager
    E-COMMERCE
    January 2022 - January 2024 (2 years)
    Saint-Pierre, Réunion
    Coordination of picking operations in 20 partner stores and 6 relay points.
    Training of teams on internal processes and software tools.
    Management of logistics Back Office and customer service.
    Supervision of online orders, with an average of 220 orders per month.
Check out Ludovic's experience

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Education

  • Master 2 Consulting and Business Development
    INSEEC U
    2020
    Master 2 Consulting et Business Development
  • Professional License Distrisup
    IAE GRENOBLE
    2017
    Licence professionnelle Distrisup
Check out Ludovic's education

Skill set

Customer Relationship Management (CRM)
Sales Excellence
Change and Transformation Management
Supply-Chain Management
Procurement
Picking
Sales Administration
JDEdwards
Stripe
Magento
Monday
Mass Distribution

Categories