Freelancer profile translated to English.
Back to original languageAbout Ludmila
Administrative assistant professional, I support entrepreneurs, VSEs, and SMEs in managing their daily administrative tasks so they can focus on developing their business.
Rigorous, organized, and autonomous, I handle administrative management, client follow-up, invoicing, agenda management, email processing, and CRM tool updates.
My skills:
• Remote administrative management and secretarial services
• Invoicing, quotes, and client reminders
• CRM management and updates
• Commercial follow-up and client relations
• Agenda organization and appointment scheduling
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Document management and reporting
I offer remote, one-time, or regular services, adapted to the needs of professionals.
Do not hesitate to contact me to discuss your administrative and commercial needs.
French
Native or bilingual
English
Fluent
Spanish
Conversational
Remote only
Primarily works remotely
Experience
- JPL SystemesConsultant for support and training on legal practice softwareSOFTWARE PUBLISHINGMarch 2025 - Today (1 year and 3 months)Perpignan, FranceConsultant for support and training on practice software for law firms. User assistance, incident analysis and resolution, configuration, change management, training delivery, request tracking, client relationship management, and expert functional support.Remote incident resolution
- Foncia FranceClient ManagerREAL ESTATESeptember 2023 - June 2024 (9 months)Limoges, France• • Administrative management and follow-up of client files.• • Management of client complaints to ensure their satisfaction, reporting exchanges to the supervisor.• • Telephone and email reception, identifying and addressing needs.• • Responding to emails and incoming calls by promptly handling requests, forwarding to specialized advisors if necessary.
- GPDIS FranceE-commerce Customer Relations ManagerE-COMMERCEApril 2021 - March 2022 (11 months)Limoges, France• • Telephone operator for customer service and after-sales.• • Administrative management and follow-up of client files.• • Management of client complaints to ensure their satisfaction, reporting exchanges to the supervisor.• • Answering incoming calls by promptly handling requests, forwarding to specialized advisors if necessary.
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Education
- Baccalauréat Littéraire (Literary Baccalaureate)Lycée Jacques Amyot2014Baccalauréat Littéraire
- Brevet de technicien supérieur: Assistant Manager (Higher National Diploma: Assistant Manager)Lycée Edmond Perrier2016Brevet de technicien supérieur : Assistant Manager