About Ludivine
French
Native or bilingual
Experience
- KOLEX EQUIPEMENTAdministrative SecretaryDecember 2024 - Today (1 year and 6 months)Email managementQuote & invoice creation and trackingClient follow-upsData entry and updatesOverall administrative organization and monitoringEmail customer supportAnd all the administrative tasks a business needs.
- BASE DE GOURNAYHuman Resources AssistantJuly 2021 - April 2023 (1 year and 9 months)Drafting of employment offers, employment contracts, and amendmentsMonitoring of trial periods, various certificates, pre-employment declarations (DPAE)Adherence to payroll calendar and internal proceduresControl and transmission of variable payroll dataManagement of paid leave (statutory, seniority, splitting)Management of sick leave, work and commuting accidents + declarationsMonitoring and management of temporary staff
- Inter Mutuel AssistanceReceptionistJune 2017 - January 2021 (3 years and 7 months)Telephone reception for policyholdersInformation and direction of clients to appropriate departmentsManagement of assistance requests and case handlingRecording and tracking of incoming callsCoordination with various internal departments and partnersCompliance with quality and confidentiality procedures## Receptionist – Inter Mutuel AssistanceCompliance with quality and confidentiality procedures
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Education
- TOSA EXCEL Intermediate2022
- Higher Technician Certificate in Business Management Assistant for SMEs/PMIsJoseph DesFontaines High School(79)2014Brevet de Technicien Supérieur Assistante Gestion PME-PMI