Freelancer profile translated to English.
Back to original languageAbout Ludivine
🏅 Super Malter 2: Top 5% of best on Malt
👩🏻💻 Technical writer | Science popularizer | Educational illustrator | +12 years of experience
👩🏻🎓 Master's degree in translation and writing, EMT certified (EN/ES > FR)
🧠 Rigor, logic, attention to detail, creativity, responsiveness
🤝 +20 clients supported (SaaS, Health, Tech, Industry...)
◉ WHY HIRE ME?
I help my clients with their issues regarding:
🔥 User documentation
⚡️ FAQ creation
⚙️ User manual restructuring
✏️ Procedure illustrations
◉ MY SERVICES
⚙️ TECHNICAL WRITING
- Writing of technical documentation for use or maintenance focused on the user journey (in French, English, or Spanish)
- I work closely with your teams to adapt to your products & processes
- I structure and write your FAQs to reduce customer support requests (information harmonization)
- I apply modular writing principles (XML DITA) to reduce update & translation costs
TECHNICAL ILLUSTRATION & LAYOUT
- I create technical illustrations for your procedures to replace on-the-spot photos and further reflect your expertise
- I manage the layout of your technical documents (brochures, procedures, notices)
Examples of projects completed: writing, design, and structuring of user manuals, maintenance and repair manuals, and breakdown localization for industrial machinery, medical devices, scientific installations, software, SaaS
They trusted me: Essilor, Serac, Shine Facture, Cegid...
💬SHALL WE DISCUSS?
French
Native or bilingual
English
Fluent
Spanish
Fluent
Italian
Conversational
Can work on-site
Angers (up to 50km), Paris (up to 50km), Nantes (up to 50km), Bordeaux (up to 50km), Rennes (up to 50km)
Experience
- Editeur de logicielTechnical simplifierSOFTWARE PUBLISHINGFebruary 2026 - Today (4 months)Angers, France- Review, reorganize, and simplify highly technical content for an expert audience- Design simplified and attractive diagrams to describe the functioning of complex processes and algorithms- Use single-sourcing principles to reuse content and ensure information consistency
- Dispositifs médicaux optiquesTechnical writer & Technical illustratorHEALTH AND WELLNESSMarch 2025 - June 2025 (3 months)Paris, France
Restructuring and writing user documentation for a range of optical medical devices
As part of the evolution of its medical device range, my client wished to be supported in restructuring, writing, harmonizing, and ensuring compliance of its user documentation.I supported my client in:- Proposing avenues for improvement for its modular technical documentation, taking into account the results of my strategic and regulatory monitoring.- Restructuring the user manual's hierarchy, incorporating user experience scenario evolution.- Writing in modular and structured format (XML) for about ten user manuals comprising the product range, after familiarizing myself with the devices and with the help of product experts.- Integrating feedback from product experts. - Shine FactureTechnical writer FAQBANKING AND INSURANCESeptember 2025 - October 2025 (1 month)Angers, FranceWriting a knowledge base to feed a chatbotAs part of the deployment of its banking and accounting solution (software and app), my client needed to centralize the functioning of this solution (Desktop and app) to build a knowledge base for feeding a virtual assistant (chatbot).I am assisting my client by:- Identifying and prioritizing questions and blocking points that the end-user might encounter to design the FAQ's structure,- Writing articles detailing the solution's functionalities,- Structuring navigation between articles (related articles, similar questions) to optimize chatbot usage.- Performing linguistic and grammatical proofreading,- Integrating feedback from collaborative proofreading by product experts.
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Education
- Master's degree in Technical Writing and Translation, European Master's in Translation certifiedUBO & University of Rennes 22014Gestion de projets en rédaction technique, rédaction structurée et modulaire, optimisation de documentation utilisateur, DITA, gestion de projets en traduction, terminologie, langage informatique XML, architecture de l'information
- Illustrator TrainingEDAA2023- Concevoir des illustrations en concevant les contraintes des commanditaires - Maitriser les logiciels et processus pour mener à bien un projet d'illustration - Affiner et diversifier sa personnalité graphiques et ses techniques (traditionnelles et digitales)
Skill set
Categories
- Other