Ludivine Erembert

As part of my collaboration with Ici Normandie, I created and hosted a segment discovering the region, highlighting local places, events, businesses, artisans, and initiatives.

This role involved preparing topics, conducting interviews, carrying out field reports, gathering and processing information, and editing content suitable for different audiences and broadcast on air.

This experience strengthened my skills in communication, storytelling, audio content creation, interview techniques, editorial management, project management, public speaking, interpersonal skills, and promoting local activities. It also allowed me to develop a strong capacity for listening, synthesis, and adaptation with various interlocutors.

Supporting several local organizations (businesses, associations, and local media) in developing their digital visibility and managing their social media.

My responsibilities included defining communication strategies, creating editorial calendars, writing posts, producing photo and video content, editing short formats suitable for social media, managing communities, and monitoring performance.

I notably participated in promoting tourism, sports, and associative activities through reports, interviews, customer testimonials, and immersive content highlighting people and field experiences.

This experience has enabled me to develop an authentic communication approach, focusing on storytelling, community engagement, and creating high-value content to improve the visibility and reputation of the supported organizations.

• Customer relationship management (LVMH - Estee Lauder)

• Providing customers with product information (technical recommendations, samples, delivery times, prices)

• Managing customer portfolios -> order entry, shipping, invoicing

• Inventory management and tracking

• Resolving and following up on customer complaints

• Database management

• Managing and leading meetings

• Reporting

• Support and coordination

• SAP