Freelancer profile translated to English.

Description

Hello,

I have been working in community management for several years, specializing in the animation and moderation of online communities.

My work primarily involves:

– preventive and reactive moderation according to guidelines

– first-level customer support on social networks

– management of comments, private messages, and reviews

– maintaining a healthy exchange environment, even on sensitive topics

– use of professional moderation and social CRM tools

I work in various environments: banking and finance, retail, public institutions, media, and digital platforms.

I also produce moderation reports to monitor activity and flag points of concern.

Available for community animation and moderation missions.

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely

Dossier Facile
Validation Operator
PUBLIC SECTOR
July 2023 - Today (2 years and 11 months)
Club Med
Moderator
HOSPITALITY
July 2023 - Today (2 years and 11 months)
Moderation of Instagram Club Med and Club Med 2, TikTok and LinkedIn
ALDI Einkauf SE & Co. oHG
Moderator
RETAIL (LARGE RETAILERS)
March 2023 - Today (3 years and 3 months)
Moderation and response to comments on Facebook, Instagram, YouTube and Linkedin and customer complaint management