Freelancer profile translated to English.

Description

🎯 Operational and creative support to structure and bring your ideas to life

• Event Management & Creation

Design, organization, coordination: I help you structure your ideas and transform them into well-managed events, using appropriate tools (Notion, Discord, project timelines, checklists…).

• Organization & Automation

Implementation of CRMs (Hubspot, Crisp, Zendesk…), automations (Make, Zapier), collaborative tools (Notion, Trello), and tailor-made strategies: optimize your workflows and gain daily efficiency.

• Strategy and Customer Support

Management and organization of your customer service, multi-channel ticket handling (CRM, social media, emails): I provide occasional support to relieve you in your customer interactions, adapting to your needs with seriousness and reliability.

Why trust me?

Cross-sector experience, high adaptability, constant and positive client feedback on my listening skills, rigor, and reliability. My approach combines structure and creativity for solutions truly tailored to your needs.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Bordeaux (up to 10km)

Whympr
Head of Customer Experience
SPORTS
March 2025 - Today (1 year and 5 months)
Chambéry, France
Head of customer support strategy Whympr / Iphigénie
Handling of medium/high touch email tickets
AI chatbot automation
Loyalty building for trainers and VIPs
Community management
SEO article writing
Webflow learning
Brevo strategy
App and process testing
Internal training and management
Process creation and structuring
Chatbot Customer Service Training Automation AI Agent
ANDREW
CRM and Customer Experience
HEALTH AND WELLNESS
April 2026 - May 2026 (1 month)
Bordeaux, France
Collaboration with the Bridge Ops agency on the complete migration of Andrew's customer service

Goal: reduce human workload, better educate users, and better define incoming leads

→ Complete overhaul of the help center
→ Full automation and personalization of messages via Hugo
→ Automatic segmentation via AI based on user profile

RESULTS:
- Over 100 hours saved since the launch earlier this month.
- Requests requiring team follow-up are sorted.
- Automated responses are automatically translated into users' languages

My role:
- Creation of about forty articles in English and French + image/GOF database
- Creation of a dedicated workflow for the AI chatbot (CRISP) and implementation of instructions to define its prompt
- Assistance with the AI's brand image strategy and its limitations
Automation Chatbot Crisp Database Management AI Agent
Conseil Départemental Haute Garonne
Event Consultant - Charity Event
CIVIC AND SOCIAL ORGANIZATIONS
April 2025 - September 2025 (5 months)
Bordeaux, France
Support and advice on the organizational and administrative creation of a volunteer event
Creation of an internal Discord and Notion
Support for the overall planning of concepts, ideas, and elements

Objective: highlight the committee's activities in a fun setting that can be transposed to Twitch

Short-term consulting mission
Project Planning Event Management Project Management