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Lucy HahnLH

Lucy Hahn

Digital Strategy / Projects / Social Media

€650/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Lucy

Data-driven Digital Marketing Expert with over 11 years of experience in an international environment.
I have a track record of numerous successful campaigns (Branding, Social Media, Influencer Marketing, ROI Optimization, CRM, Internationalization) that have often overperformed.
My focus areas are Project Management, CRM/Emailing/Newsletter Marketing Strategy, Influencer Marketing, Social Media Marketing Strategy, and Performance Optimization.
Thanks to years of experience on the corporate side with international marketing projects, I can best assess the needs of companies. I understand business challenges and quickly develop solution proposals.
I would be happy to create a campaign tailored specifically to your needs.

PROJECT MANAGEMENT:
Creation of briefs for graphics, front-end, and back-end
Execution and control of the project & collaboration with various departments
Adherence to & possible adjustment of deadlines

CRM / NEWSLETTER:
Definition/refinement of the CRM strategy
Creation of a marketing CRM plan for new customers / existing customers / refer-a-friend / specific campaigns
Consulting on database segmentation
A/B testing
Analysis & creation of reporting

INTERNATIONALIZATION:
Benchmarking of various markets / products
Analysis of demand & competitors in different markets
Small-scale translation for French (English)
Product and price positioning
Roadmap creation
Support with execution + roll-out

SOCIAL MEDIA STRATEGY:
Concept creation and execution of image or sales campaigns via social networks
Building reach on social networks
Influencer campaign to strengthen reach and/or sales with: idea generation, concept, target audience, campaign execution, reporting
Analysis & reporting after completion of each campaign

I am available to discuss your requirements and needs in an initial exchange.
  • French

    Native or bilingual

  • German

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Basic

Can work on-site
Paris (up to 50km), Paris 10e Arrondissement (up to 20km)

Experience

  • Little Big Change
    Global Head of CRM & Branding (Subscription)
    E-COMMERCE
    January 2020 - Today (6 years and 5 months)
    Paris, France
    -> Management of 5 people, press & influencer agency, budget of €950k/year

    BRAND: Construction & development of Marketing strategy, roadmap, buzz creation, focus on maximizing customer lifetime value & retention

    PROJECTS: UX Improvement, Site & Blog & Data Replatforming, Construction of an internal data warehouse

    CRM: Construction and development of the CRM strategy for all markets (customer lifetime cycle, segmentation, automation)

    MONITOR & ANALYZE: CRO, Monitoring, optimization & reporting of KPIs for different markets & channels (CRM, Social Media, FB, Google -> focus on churn and CAC),
    CRM Segmentation Automation Email Marketing Marketing Automation Brand Strategy Germany User Experience (UX) Conversion Rate Optimization Replatforming German International Development
  • Cheerz
    Easy and Fun Photo Printing | Digital Marketing Manager
    E-COMMERCE
    June 2016 - December 2017 (1 year and 7 months)
    Paris, France
    --> Management of a team of 2 people, steering the press agency, budget management.
    - STRATEGY: Definition of a specific strategy for the German market based on the company's growth axes.
    - CONTENT & COMMUNICATION: Website merchandising, UX improvement, new product launches, positioning, pricing
    - CRM: Creation of newsletters and database segmentation, push messages
    - REPORTING: Monitoring, analysis, optimization of various performance and growth KPIs
    - PARTNERSHIPS: Budget & objective management, negotiations with brands, press & influencers, planning, briefing, results analysis
    - SOCIAL MEDIA: Supervision of social networks, brand image control
    -> 80% increase in revenue in 1 year
    International Development Market Entry Project Management Web Marketing Strategy German Mobile Marketing CRM Influencer Marketing
  • myposter
    All-Format Photo Printing Site | Head of App Marketing & Social Media
    E-COMMERCE
    January 2018 - Today (8 years and 5 months)
    Munich, Germany
    --> Management of a team of 3 people, steering the press agency, budget management
    - STRATEGY: Development of the myposter application strategy
    - CONTENT & COMMUNICATION: Steering campaigns across various channels and specific to each country (SEM, ASO, CRM, social, push messages, A/B testing, social networks, radio, podcast)
    - CRM: Definition & deployment of the CRM strategy for different countries (Newsletter & push messages)
    - REPORTING: Daily & monthly monitoring and continuous optimization of various KPIs, recommendations
    - PROJECTS: Digital project management, coordination with graphic designers, UX designers, and developers
    - PARTNERSHIPS: Strategy definition, budget & objective management, negotiations, planning, briefing, results analysis
    - SOCIAL MEDIA: Launch and supervision of social networks, their different strategies, specific campaigns
    - AMBASSADORS: Launch, management, and development of the brand ambassador program in different countries
    -> 150% increase in app revenue in 1 year / Implementation of influencer marketing with an average ROI of 4
    Web Marketing Strategy International Development Market Launch Mobile Marketing Influencer Marketing German CRM Social Networks

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Education

  • 'International Management' Double Degree (BA)
    University of Applied Sciences, Augsburg (Germany) in collaboration with IAE Montpellier (France)
    2012
  • Trilingual Education
    International University SDI Munich, Germany
    2007

Skill set

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