About Lucy
French
Native or bilingual
German
Native or bilingual
English
Native or bilingual
Spanish
Basic
Experience
- Little Big ChangeGlobal Head of CRM & Branding (Subscription)E-COMMERCEJanuary 2020 - Today (6 years and 5 months)Paris, France-> Management of 5 people, press & influencer agency, budget of €950k/yearBRAND: Construction & development of Marketing strategy, roadmap, buzz creation, focus on maximizing customer lifetime value & retentionPROJECTS: UX Improvement, Site & Blog & Data Replatforming, Construction of an internal data warehouseCRM: Construction and development of the CRM strategy for all markets (customer lifetime cycle, segmentation, automation)MONITOR & ANALYZE: CRO, Monitoring, optimization & reporting of KPIs for different markets & channels (CRM, Social Media, FB, Google -> focus on churn and CAC),
- CheerzEasy and Fun Photo Printing | Digital Marketing ManagerE-COMMERCEJune 2016 - December 2017 (1 year and 7 months)Paris, France--> Management of a team of 2 people, steering the press agency, budget management.- STRATEGY: Definition of a specific strategy for the German market based on the company's growth axes.- CONTENT & COMMUNICATION: Website merchandising, UX improvement, new product launches, positioning, pricing- CRM: Creation of newsletters and database segmentation, push messages- REPORTING: Monitoring, analysis, optimization of various performance and growth KPIs- PARTNERSHIPS: Budget & objective management, negotiations with brands, press & influencers, planning, briefing, results analysis- SOCIAL MEDIA: Supervision of social networks, brand image control-> 80% increase in revenue in 1 year
- myposterAll-Format Photo Printing Site | Head of App Marketing & Social MediaE-COMMERCEJanuary 2018 - Today (8 years and 5 months)Munich, Germany--> Management of a team of 3 people, steering the press agency, budget management- STRATEGY: Development of the myposter application strategy- CONTENT & COMMUNICATION: Steering campaigns across various channels and specific to each country (SEM, ASO, CRM, social, push messages, A/B testing, social networks, radio, podcast)- CRM: Definition & deployment of the CRM strategy for different countries (Newsletter & push messages)- REPORTING: Daily & monthly monitoring and continuous optimization of various KPIs, recommendations- PROJECTS: Digital project management, coordination with graphic designers, UX designers, and developers- PARTNERSHIPS: Strategy definition, budget & objective management, negotiations, planning, briefing, results analysis- SOCIAL MEDIA: Launch and supervision of social networks, their different strategies, specific campaigns- AMBASSADORS: Launch, management, and development of the brand ambassador program in different countries-> 150% increase in app revenue in 1 year / Implementation of influencer marketing with an average ROI of 4
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Education
- 'International Management' Double Degree (BA)University of Applied Sciences, Augsburg (Germany) in collaboration with IAE Montpellier (France)2012
- Trilingual EducationInternational University SDI Munich, Germany2007