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Lucy GuelatLG

Lucy Guelat

Short-term rental Assistant / Airbnb

€300/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Lucy

Hello,

My name is Lucy and I remotely assist short-term rental owners in managing their properties 🏠.

With a background in tourism, I have developed strong customer relations skills as well as a good command of administrative management and organization.

I can help you with:

Guest message management 💬
Reservation and schedule tracking 📅
Listing optimization 🏠
Setting up automatic messages 🤖
Handling unforeseen issues ⚠️
Coordination with service providers 🤝

My goal? To save you time and ensure a smooth and professional experience for your guests 😊

Serious, organized, and responsive, I adapt to your needs.

Available for an introductory call 📞
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Basic

Remote only
Primarily works remotely

Experience

  • LA FACTORY
    Multipurpose Receptionist
    REAL ESTATE
    March 2026 - Today (3 months)
    • Welcoming and personalized assistance to various contacts.

    • Handling diverse requests and resolving issues in real-time

    • Organizing and coordinating spaces (reservations, scheduling, access management).

    • Daily administrative management (mail, follow-up, internal coordination).

    • Participating in the improvement of practices and user experience

    • Contributing to event organization and coordination with service providers
    Customer Relations Organization Versatility Administrative Management Coordination
  • Société d'Initiative et de Coopération Agricole (SICA
    Administrative and Quality Assistant
    March 2021 - February 2026 (4 years and 11 months)
    • Handling calls, emails, and daily requests.

    • Organizing and coordinating schedules (room bookings, resource management, logistical follow-up).

    • Comprehensive administrative management (file tracking, table updates, data management).

    • Coordinating service providers and operational follow-up (organization, intervention tracking, unforeseen issue management).

    • Contributing to digital communication (content writing and publication, information dissemination).

    • Data tracking and analysis, reporting, and management of specific requests.
    Administrative Management Organization Priority Management Customer Relations Digital Communication
  • Fédération Unie des Auberges de Jeunesse
    Multipurpose Reception Agent
    March 2020 - December 2020 (9 months)
    • Welcoming and assisting guests in French and English, with presentations of the premises and services.

    • Managing reservations and tracking stays via dedicated software.

    • Updating and managing customer information (database).

    • Handling arrivals and departures (invoicing, payments, administrative follow-up).

    • Responding to guest requests and managing unforeseen issues.

    • Participating in event organization and group reception.
    Customer Reception Reservation Management Customer Service Organization

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