Freelancer profile translated to English.

Description

Hello,

My name is Lucy and I remotely assist short-term rental owners in managing their properties 🏠.

With a background in tourism, I have developed strong customer relations skills as well as a good command of administrative management and organization.

I can help you with:

Guest message management 💬

Reservation and schedule tracking 📅

Listing optimization 🏠

Setting up automatic messages 🤖

Handling unforeseen issues ⚠️

Coordination with service providers 🤝

My goal? To save you time and ensure a smooth and professional experience for your guests 😊

Serious, organized, and responsive, I adapt to your needs.

Available for an introductory call 📞

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

LA FACTORY
Multipurpose Receptionist
REAL ESTATE
March 2026 - Today (3 months)
• Welcoming and personalized assistance to various contacts.

• Handling diverse requests and resolving issues in real-time

• Organizing and coordinating spaces (reservations, scheduling, access management).

• Daily administrative management (mail, follow-up, internal coordination).

• Participating in the improvement of practices and user experience

• Contributing to event organization and coordination with service providers
Customer Relations Organization Versatility Administrative Management Coordination
Société d'Initiative et de Coopération Agricole (SICA
Administrative and Quality Assistant
March 2021 - February 2026 (4 years and 11 months)
• Handling calls, emails, and daily requests.

• Organizing and coordinating schedules (room bookings, resource management, logistical follow-up).

• Comprehensive administrative management (file tracking, table updates, data management).

• Coordinating service providers and operational follow-up (organization, intervention tracking, unforeseen issue management).

• Contributing to digital communication (content writing and publication, information dissemination).

• Data tracking and analysis, reporting, and management of specific requests.
Administrative Management Organization Priority Management Customer Relations Digital Communication
Fédération Unie des Auberges de Jeunesse
Multipurpose Reception Agent
March 2020 - December 2020 (9 months)
• Welcoming and assisting guests in French and English, with presentations of the premises and services.

• Managing reservations and tracking stays via dedicated software.

• Updating and managing customer information (database).

• Handling arrivals and departures (invoicing, payments, administrative follow-up).

• Responding to guest requests and managing unforeseen issues.

• Participating in event organization and group reception.
Customer Reception Reservation Management Customer Service Organization