Description

LJB-Solutions helps SaaS, InsurTech, and growing businesses stabilise, structure, and scale their operations—combining compliance, systems thinking, and practical digital transformation to turn complexity into clarity.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

360Globalnet Ltd
Head of Digital Operations
DIGITAL AND IT
July 2022 - February 2026 (3 years and 7 months)
Christchurch, United Kingdom
Operations Manager
• ● Directed end-to-end digital operations for InsurTech SaaS platforms serving Tier-1 insurers, leading a fully remote team of 10 across Digital Transformation and Support Helpdesk functions.
• ● Maintained 100% operational continuity during a 12-month internal restructuring, stabilising delivery and client support.
• ● Acted as operational bridge between CTO, DevOps, Development and Client Success teams to ensure release readiness and successful client adoption.
• ● Supported platforms leveraging structured and unstructured data for claims automation and fraud analysis.
• ● Oversaw ISO 27001 compliance, audit processes and data security governance, including annual penetration testing strategy across two core platforms.
• ● Led internal digital transformation initiatives improving operational efficiency and security posture, including Microsoft 365 infrastructure transformation and implementation of a structured support ticketing system.
• ● Delivered full lifecycle SaaS implementations for UK and Australian Tier-1 insurers, leading design, UAT, QA and deployment governance.
• ● Managed secure migration of sensitive claims data from legacy systems and redesigned claims workflows to reduce manual processing and improve operational efficiency.
Digital Transformation Team management Change and Transformation Management Compliance Training
360Globalnet Ltd
Digital Technology Specialist
DIGITAL AND IT
September 2017 - July 2022 (4 years and 10 months)
South Croydon, United Kingdom
• ● Configured no-code InsurTech platforms across multiple Lines of Business including Motor, Property, Pet and Travel.
• ● Led discovery workshops translating actuarial, regulatory and operational requirements into scalable platform configurations.
• ● Supported dual-stream delivery across new client onboarding and expansion of existing insurer platforms.
• ● Contributed to claims workflow automation and digital claims capture capabilities.
Digital Transformation SAAS Change Management automation Technical project management
Infocap Technologies Ltd
Technical Admin Manager & Marketing Coordinator
DIGITAL AND IT
May 2013 - May 2018 (5 years)
• ● Managed technical administration, regulatory documentation and operational support processes.
• ● Maintained ERP and CRM systems supporting business operations and client data management.
• ● Coordinated marketing initiatives, campaigns and technical documentation for digital products.
• ● Worked closely with technical and operational teams to support platform adoption and client onboarding.
• ● Promoted to parent company 360Globalnet Ltd to support growing InsurTech platform delivery operations.