Freelancer profile translated to English.
Back to original languageAbout Luc
Luc Keijzers is an experienced transition and ICT manager with a proven track record in leading complex organizational changes within large organizations in both government and the private sector. He combines strategic leadership with strong execution power in continuity, transition, and reorganization of IT and business environments. Luc has extensive experience in leading highly educated ICT professionals, coaching management teams, and realizing changes in structure, governance, processes, and culture. He excels at connecting operational continuity with innovation trajectories, ensuring service delivery remains at a high level during transitions. His background as an officer in the Royal Netherlands Marine Corps and extensive experience within Rabobank, the Ministry of Finance, and large-scale ICT and change programs ensure execution power.
Dutch
Native or bilingual
English
Native or bilingual
German
Fluent
French
Conversational
Spanish
Basic
Can work on-site
Breda (up to 50km), Brussel (up to 10km), Amsterdam (up to 10km), Utrecht (up to 10km), Antwerpen (up to 10km)
Experience
- WonenBreburgProgram Manager SimplificationREAL ESTATEJanuary 2025 - Today (1 year and 7 months)Tilburg, NB, Netherlands
- Designed and successfully implemented a new organizational structure effective January 1, 2026 (4 domains, clear management, impacting 400 employees) resulting in more efficient service delivery to tenants, greater clarity, and increased employee happiness.
- Coached the board and management (10 leaders) in the design, decision-making, and migration to the simplified organization.
- Analyzed and redesigned the process for advertising properties (including RPA solutions), leading to more efficient execution (-2 FTE) and a 30% faster turnaround time.
- Douane - Ministerie van FinanciënProgram Manager Tax Filing 2025PUBLIC SECTORDecember 2022 - December 2024 (2 years)Rotterdam, Netherlands
- Analyzed the Tax Filing chain and established and executed an improvement program based on the Lean philosophy, resulting in structural improvements in organization, process, and technology (impact on 350 employees).
- Defined the mission, vision, and strategy for the Tax Filing chain with clear objectives, measurable goals, KPIs, and prioritized improvement projects in line with the Customs strategy.
- Implemented Lean leadership and trained and coached team leaders (12 leaders), leading to better direction, collaboration, and higher satisfaction among chain partners and employees ('pride rediscovered').
- Developed and executed an automation and data approach (epics, roadmap, data governance), including the delivery of the first 5 software robots in the organization and improved management information. This saved 14 FTE in capacity and identified an additional 35-40 FTE in improvement potential.
- Restructured the organization from regional (mainports) to chain management and introduced new agile working methods, resulting in greater impact and more effective collaboration.
- RabobankManager Service Center Housing a.i.BANKING AND INSURANCEApril 2022 - November 2022 (7 months)Houten, UT, Netherlands
- Adjusted staffing and coached team leaders, bringing balance to the department and increasing employee engagement and job satisfaction to a score of 90 in the engagement scan.
- Improved the preparation of national mortgage advisory meetings, resulting in a structural quality score of over 90%.
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Education
- Leading SAFe (AI-empowered SAFe Agilist)QRP International2026Leading SAFe (AI-empowered SAFe Agilist)
- Professional Scrum Product Owner I (PSPO I)Scrum.org2026Professional Scrum Product Owner I (PSPO I)