Freelancer profile translated to English.

Description

Highly qualified technician in project management, team management, and administration in training, support, and tourism.

Excellence, the ultimate goal to ensure success.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Centre de formation ASFO
Administrative Coordination and Customer Relations Manager
EDUCATION AND E-LEARNING
April 2021 - December 2025 (4 years and 8 months)
Baie-Mahault, Guadeloupe
Project manager for the CLEA training program for 110 territorial agents. Planning and organization of meetings and appointments. Responsible for compliance and monitoring of administrative procedures (Qualiopi audit, contractual clauses). Office supplies management. Organization of professional events. Expense tracking. Supplier, service provider, and client prospecting. Planning and logistics for educational trips. Recruitment of candidates and trainers. Implementation of company development strategies and loyalty programs. Monitoring and analysis of satisfaction indicators. Sales of training sessions. Creation of visuals for steering committees. Team management.
Satisfaction rate: 90% - 40% Appreciation
Project Management Event Management Health and Wellness Administrative Management
Centre de formation IMLC
Executive Assistant and Project Manager
January 2011 - January 2020 (9 years)
Administrative management responsible. Drafting of project specifications. Project plan development. Resource management. Risk assessment. Ensuring internal and external communication (local and international). Budget management, expense tracking. Negotiation, calculation of break-even points and margins. Invoice creation, issuance, and management. Conflict management. B2B and B2C customer relations for local and international markets. Planning and logistics for a language stay.
Revenue growth: 30% - Satisfaction rate: 70%
ONG
B2C Sales Representative
January 2010 - January 2011 (1 year)
Londres, United Kingdom
Visit planning. Prospecting and contact. Sales of humanitarian services. Contact information collection. Reporting on visits and prospects.