Freelancer profile translated to English.

Description

Consultant in strategic marketing, customer experience and brand development, I support companies, SMEs, startups and leaders in defining effective and sustainable strategies.

With 15 years of experience in customer relations, project management and business development, I help my clients to strengthen their positioning, optimize their customer journey, build customer loyalty and develop a differentiating service culture.

I work on missions in strategic marketing, customer experience (CX), customer relations, business development, brand positioning, personal branding, communication strategy, storytelling, project management, event management and team training.

My approach combines strategic vision, operational excellence and relational intelligence to create high-value-added experiences, serving business growth, loyalty and reputation.

Key skills: Strategic marketing • Customer experience • Customer relations • Loyalty • Business development • Brand positioning • Personal branding • Communication • Project management • Event management • Training • Service culture • Soft skills.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Shewem Paris
Brand Strategy Consultant
RESTAURANTS AND FOOD SERVICE
August 2025 - February 2026 (6 months)
Paris, France
Support in strategic marketing and business development for a catering company. Development of communication strategy, content creation, brand image enhancement, structuring of commercial quotes and positioning advice to improve visibility and support business development.
Mama Kossa
Event Project Manager
RESTAURANTS AND FOOD SERVICE
July 2024 - December 2025 (1 year and 5 months)
Paris, France
I support Mama Kossa in organizing events with their clients (Catering, privatization, filming, exhibitions...) both on-site and off-site.
Villa Maasai
Customer Relations Consultant and Event Project Manager
RESTAURANTS AND FOOD SERVICE
October 2022 - June 2024 (1 year and 9 months)
Paris, France
A company's customer service is key to its development. My role is to support my client daily in their after-sales service and customer loyalty through various digital and operational strategies.