Lucille Ribeiro

Accor – Go-to-Market Manager – 2 years and 9 months

◼ Definition and deployment of large-scale adoption strategies for "In-Hotel Experience" digital services for 4,500 hotels, with a strong emphasis on time-to-value, user satisfaction, and engagement.

◼ Leadership of launch and customer support plans, including onboarding, persuasion plans, adoption, and change management, directly managing a team of Change Managers.

◼ Structuring and facilitating cross-functional processes between product, operations, and field teams to ensure adoption, shorten onboarding time, and maximize customer value delivery.

◼ Monitoring and analysis of performance and adoption indicators (NPS, usage, deployment), identification of risks, and continuous improvement actions.

SNCF Transilien – Project Manager for the deployment of the new sales tool – 1 year and 6 months

◼ Definition of the deployment roadmap in 400 stations and the change management strategy for 4,000 agents and customers, monitoring the deployment schedule.

◼ Change & training plan; leadership of training design and monitoring of agent adherence.

◼ Communication to the TN lines.

◼ Deployment generalization kit, monitoring indicators, project review, and change management actions.

SNCF E-Voyageurs BU MaaS - Traveler Information Management Project Manager – 1 year and 6 months

◼ Support for the management of the SNCF Assistant projects, particularly for Traveler Information Management.

◼ Construction of the roadmap and alignment of needs with the marketing departments of each business unit.

◼ Definition of RACI and action monitoring, schedule and progress monitoring, alert reporting, and action plan follow-up.

SNCF Mobilités – Product Owner for the Refinement of sillons (traffic slots) ordering tools – 1 year and 6 months

◼ Analysis of current sillons ordering processes and their dysfunctions.

◼ Coordination and monitoring of project progress and change management initiatives.

La Poste Network – Deployment of Proxy, Forwarding, and Customer File applications

◼ Management of evolutions for the Counter service, to market new offers (e.g., Proxy and Forwarding).

◼ Leadership and facilitation of deployment actions in 8,000 post offices and change management for agents, their managers, and customers.