Freelancer profile translated to English.

Description

🎯 Freelance in project management | Events | Communication | Hospitality

Dynamic and versatile professional, I offer operational and strategic support in project management, event coordination, communication, and hospitality-related services.

With a Master's degree in Project Management (NEOMA Business School), I have led various missions: launching services, organizing events, developing communication tools, and managing partners.

Autonomous, rigorous, and comfortable with multiple stakeholders, I bring a real adaptability and a strong sense of customer service.

👉 My strengths:

Concrete experience in demanding environments (healthcare, hospitality, events)

360° vision: operational, creative, and results-oriented

Ability to structure, plan, and execute effectively

📩 Available for one-off or recurring missions, in-person or remote.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Checkmyguest
Customer Success
January 2026 - Today (5 months)
Ensure the satisfaction of our tenants and travelers by ensuring compliance with the rules of the apartment for rent.
• Analyze feedback and propose innovative solutions to improve the customer experience.
• Maintain an essential link between each member of the operational team.
• Demonstrate responsiveness to unforeseen events by providing appropriate solutions.
ABSCISSE AGENCY
Event and Communication Project Manager
October 2025 - January 2026 (3 months)
• Client relationship management: initial contact, quote preparation and sending (response within one hour), follow-up to invoicing, post-event feedback management, and continuous service improvement.
• Recruitment & operational management: drafting and posting job ads, conducting interviews, developing a pool of 9,000 hosts, selection and assignment for events, on-site supervision, administrative management (contracts, DUE, payroll).
• Event coordination: end-to-end logistics management, on-site presence, team supervision, unforeseen event management, and customer experience optimization.
• Agency communication & visibility: creation and implementation of communication action plans, social media management, drafting and sending newsletters to promote services and strengthen client and candidate engagement.
Welkeys
Freelance – Assistant to the South-East Regional Director
June 2025 - October 2025 (4 months)
• Coordination of service providers across 12 zones: organization, monitoring of interventions, and relay of operational instructions.
• Liaison between field teams, regional management, and service providers to ensure operational fluidity.
• Monitoring of quality indicators and development of regular reports for management.
• Supervision of the laundry circuit: logistical monitoring, quality control, and troubleshooting.
• Implementation of new procedures and field tools to optimize team practices.