About Lucile
Digital Communication & Project Management Consultant 🚀
French
Native or bilingual
English
Native or bilingual
Experience
- IntactSenior Communications AdvisorBANKING AND INSURANCEJanuary 2025 - Today (1 year and 5 months)Montréal, Canada- Created, reviewed, and updated Workday help articles and documentation in alignment with Intact’s internal standards, while providing recommendations on best practices.- Identified, analyzed, and diagnosed major issues within help articles and proposed actionable improvements to enhance clarity and efficiency.- Ensured all content was written in a clear, concise, and accessible way for employees and managers across the organization.- Tracked and maintained the project deployment plan to support smooth and timely execution.- Collaborated closely with HR expertise teams on all knowledge base and help content initiatives.- Delivered training and support to internal teams and HR experts on content standards, guidelines, and documentation procedures.- Identified opportunities to improve processes, automate workflows, and drive operational efficiency.
- Média GroupeMarketing & Partnerships CoordinatorPRESS AND MEDIAMarch 2024 - October 2024 (7 months)Montréal, CanadaWebsite Management- Led the deployment of NEO’s new corporate website by coordinating all pages with the web developer, building the site structure, and creating UX/UI-informed wireframes to optimize user experience and navigation.- Produced SEO-optimized content and managed CMS integration- Developed internal and external communication strategies to promote the website, strengthen company awareness, and support visibility among clients, partners, and prospects.- Monitored website performance metrics through Google Analytics and implemented continuous improvements using Screaming Frog to enhance user experience and engagement.Marketing & Sales Tools- Created and updated marketing assets for the sales team, including media kits, marketing studies, exclusive offers, and a structured directory of 500+ properties.- Analyzed NEO’s market share within the Canadian out-of-home advertising industry to support strategic positioning.- Interpreted and simplified consumer marketing data to make insights accessible and actionable for internal stakeholders.Partnerships- Managed relationships with 40+ partners, overseeing partnership operations and sponsorship initiatives for key industry events.- Supported brand visibility and reputation development within the Canadian advertising market through targeted partnership strategies.Communications & Public Relations- Oversaw all internal and external corporate communications.- Wrote and distributed press releases to strengthen media presence and corporate messaging.- Managed social media accounts for Média Groupe brands (LinkedIn & Instagram), ensuring consistent company voice and impactful content.- Tracked and analyzed social performance using Sprout Social to improve reach, engagement, and content strategy.
- DECATHLONCommunications ManagerSPORTSNovember 2022 - July 2023 (8 months)Lille, FranceCommunications Manager for the 3 content tools used at Decathlon:
- Sphere: CMS for content creation and publication (used by over 650 employees in 20 countries)
- Origami: Front-office for website management, enabling website creation and integration of content from the CMS
- PixL: DAM (Digital Asset Management) centralizing approximately 5 million media assets, used by over 2,000 employees for internal and external distribution of photos, videos, and packshots
1/ COMMUNICATION STRATEGY MANAGER- Strengthening the internal awareness and credibility of the tools through awareness and training campaigns
- Developing a dynamic communication plan to promote new features and encourage tool adoption
- Creating and managing an internal website: CMS administration, developing the site structure and UX/UI interface, SEO writing, user interviews, and writing guides for use and articles on digital marketing trends and AI
- Developing and launching the international version of the website, in English
- Analyzing newsletter (Sarbacane) and website (Google Analytics) performance for continuous optimization
2/ USER SUPPORT- Producing 4 bilingual monthly newsletters aimed at strengthening the awareness and usage of the tools
- Daily support to users to improve their mastery of the tools
- Onboarding new users with tailored training programs
- Translating online training to ensure adapted access for international teams
3/ SUPPORT TO PRODUCT OWNERS- Close collaboration with Product Owners to strengthen communication of the tools to users, and develop resources and support tailored to their needs.
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Education
- Global Communication ManagerISTC2021
- Marketing Communication Bachelor's DegreeISTC2019