Freelancer profile translated to English.
Back to original languageAbout Lucie
Welcome to my âšprofile âš
I help you set up a strategy and an editorial calendar for your social networks, improve your SEO through content writing, or build customer loyalty and convert prospects through Newsletters. đ€
Here are the services I offer:
Social Media:
- Social media strategy
- Content creation
- Contest setup
- Podcast creation
- UGC writing + creator sourcing + project management
- Ads creation
- Influencer marketing
Writing:
- Product description writing
- SEO-oriented blog post writing
Customer Care:
- Newsletter creation
- Moderation and Trustpilot review collection
Brands I have collaborated with: So Shape, Veganie, IonisX, MonCornerB, CultureV, Vitamoon
Created a Podcast that gained 20k subscribers in 3 months.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- So ShapeCustomer Service & Community ManagerNovember 2020 - Today (5 years and 7 months)Paris, FranceCustomer Service:- Dispute resolution- Pre & post-purchase advice and support- Logistics management and coordinationCommunity Management:- Social media moderation:- Twitter- Facebook- Instagram- TikTok- Creation of Instagram stories @soshapeparis and @brkfst.bysoshapeManagement of Trustpilot reviews
- So ShapeSOCIAL MEDIA MANAGERAGRICULTUREMarch 2022 - Today (4 years and 3 months)Content creation for the brand:- Social media management- Shoot organization- Content writing- Podcast- UGC
- VéganieDigital Marketing OfficerFebruary 2019 - July 2020 (1 year and 5 months)Bd Périphérique, Paris, FranceContract: Permanent contract MISSIONSWebsite Management:- Product description writing (SEO)- Media content creation (Photoshop)- Website animation- DesignE-CRM:- Customer service management- Customer advisor (online and in-store)Logistics ManagementCommunity Management:- Editorial planning- Visual & concept creation--> INSTAGRAM; TWITTER; FACEBOOK- Partnership managementTools used:- Photoshop- Salesforce- Wordpress- Shopify- Google Analytics
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Education
- Bachelor's degree in Economics and Management, specializing in International Business and TradeUniversité Paris-Est Créteil (UPEC)2015Licence, Economie et Gestion spécialité Commerce et Affaire Internationale
- Certification in Business EnglishDublin City University2015Certification , Business English ;