About Lucie
French
Native or bilingual
English
Fluent
Experience
- Maison MornierCoordination and Marketing OfficerLUXURY GOODSDecember 2019 - December 2025 (6 years)Bordeaux, FranceProject Coordination: Development and deployment of 360° marketing plans,management of timelines, piloting local marketing actions for 5boutiques, visibility optimization, planning and deployment of commercialoperations (promotions, window displays, campaigns).Customer Experience: Project Manager for the launch of a new CRM.Contribution to improving customer satisfaction and handling disputes.E-Commerce: Project Manager for the creation, launch, and optimizationof the e-commerce site (products, content, orders, etc.).Event Management: Design and coordination of 10 annual events(inaugurations, launches…), budgets from €200 to €30,000. Management of theMornier Club through 2 to 4 exclusive events per year (dinners, workshops),strengthening loyalty and brand image.Communication: Design of communication plans and editorial line(social networks: growth of over 1,500 followers, print campaigns, tram branding),as well as coordination of interns/apprentices.Administration: Supervision of merchandise flow for 5 points of sale,creation of internal procedures, team training.Supplier & Service Provider Relations: Liaison between internal teams,service providers, and the boutique network. Order management, dispute resolution.Daily collaboration with prestigious houses.
- Bois & ChauffageAdministrative and Sales AssistantENERGY AND UTILITIESFebruary 2018 - November 2019 (1 year and 9 months)Saint-Jean-d'Illac, FranceCustomer & Sales Relations: Reception (in-person and phone), complete management of customer relations (after-sales service, inquiries, follow-up of requests) and appointment scheduling to optimize satisfaction and customer journey flow.Digital Communication: Contribution to the creation of the website and regular content updates, ensuring information consistency and an optimal user experience.Administrative & Operational Management: Follow-up of receivables and invoicing, inventory management, and coordination with suppliers. Administration of sponsorships and updating of the customer database to ensure data reliability.Coordination & Management: Schedule organization, leading daily meetings with technicians, and implementing actions to improve working conditions and operational efficiency.
- AMV AssuranceReceptionistBANKING AND INSURANCEDecember 2016 - April 2017 (4 months)33700 Mérignac, FranceCustomer Relations: Reception (in-person and phone) - Dispatch to the correct departments.Administrative Management: Mail management and sorting.
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Education
- International Business BTS (Higher National Diploma)ESARCEVOLUTION2015BTS Commerce International
- Baccalaureate in Management Sciences and TechnologiesLYCEE FERNAND DAGUIN2013Baccalauréat Sciences et Technologies de la Gestion