Freelancer profile translated to English.

Description

Operations manager specializing in retail, merchandising, and multi-site deployments, I support agencies, brands, and manufacturers in the operational management of their field projects.

I am involved in the complete coordination of operations: planning, supplier management, installation monitoring, after-sales service, customer relations, reporting, and unforeseen event management to ensure smooth and high-quality deployments.

Accustomed to demanding environments and tight deadlines, I manage projects requiring responsiveness, organization, and attention to detail, particularly in the retail and luxury sectors.

My areas of intervention:

- Retail operational management

- Coordination of national installations and deployments

- Management of suppliers and field teams

- Key Account Management

- Customer monitoring and multi-stakeholder coordination

- After-sales service and incident management

- Process structuring and optimization

- Operational reporting

- Commercial development support

I work with a solution-oriented approach, focusing on execution quality and customer satisfaction.

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 20km)

MARIE LAURE PLV
Merchandising Operations Manager
LUXURY GOODS
September 2024 - Today (1 year and 11 months)
Épinay-sur-Seine, France
Management of the operational department, team management.

Taking charge of project stages, implementing consistent tools, and managing customer relations to ensure their satisfaction with the objectives defined beforehand.

Preparation of the operational implementation of the project (priorities, budget, resources).

Monitoring of the deployed program and related customer relations, respecting the allocated budget and technical or human resources, with a focus on cost tracking and presenting qualitative reporting and analyses.

Participation in cross-functional projects: tenders, deployment organization, kick-off meetings.

Clients: Specialized in Luxury Beauty
TECHSELL
Operational Project Manager
LUXURY GOODS
January 2021 - August 2024 (3 years and 8 months)
Paris, France
Taking charge of project stages, implementing consistent tools, and managing customer relations to ensure their satisfaction with the objectives defined beforehand.

Preparation of the operational implementation of the project (priorities, budget, resources).

Monitoring of the deployed program and related customer relations, respecting the allocated budget and technical or human resources, with a focus on cost tracking and presenting qualitative reporting and analyses.

Participation in cross-functional projects: tenders, deployment organization, kick-off meetings.

Clients: Specialized in Luxury Beauty
Globe Groupe
Operations Coordinator
FASHION AND COSMETICS
January 2020 - December 2020 (1 year)
Franconville, France
Coordinated all activities, contributed to smooth progress, and provided feedback to evolve the project.
Launched operations with operational teams: transmitted mission orders and operational coordination, respecting logistical and budgetary constraints;
Operational and logistical implementation: created roadmap, tour plan, mock-up setup;

Managed administrative files;
Quality control of operations;
KPI reporting
Team Management Project Management