Lucie Querin

For SMEs and TPEs who feel their business could perform better but lack the time or tools to achieve it.

I provide daily operational support (Online Business Manager & COO*) to solve concrete problems that hinder your development and drain your energy/money.

I can help you with:

Administrative and Operational Management:To relieve you of the daily burden (file tracking, supplier relations, schedule management) and allow you to focus on your core business.

Profitability and Cash Flow:To understand your real margins, stabilize your finances, and regain serene cash flow.

Organization and Efficiency:To structure your processes, increase productivity, and free up time for you and your teams.

Steering and Vision:To implement simple dashboards, make informed decisions, and anticipate the future rather than reacting to it.

My role is not to advise, but to act alongside you. I become your trusted partner to implement pragmatic solutions and achieve measurable results, all without increasing your payroll.

Together, we can transform your operational challenges into controlled and sustainable growth.

Marketing and Communication Project Manager at Geberit, I was responsible for translating the company's vision and technical expertise into impactful communication strategies.

My main mission was to embody the brand's value and the quality of its products across all media and actions, ensuring perfect message consistency. I managed all projects from conception to delivery, liaising with suppliers and warehouse teams.

My role also focused on the operational deployment of our presence, particularly within the network of partner showrooms and large DIY stores (GSB). This allowed me to combine a strategic brand vision with excellent mastery of field and logistical challenges.

I am now available to support you with your communication, experiential marketing, and operational project management initiatives."

Communication Strategy

Brand Marketing

Project Management

Retail & Experiential Marketing

Operational Deployment

Production Management

Supplier Relations

Logistics

Operational Management

Rigor

Strategic Vision

Interface / Coordination

Quadient (formerly Neopost) supports companies, administrations, and public services in processing physical and digital documents, parcel management, and digital transformation.

My main responsibilities:

➢Analyze markets and their challenges to build relevant product offerings:

o Monitor and analyze competition in its product lines.

o Analyze products and their positioning (features, price, offering)

➢Manage product line performance:

o Define and manage pricing and margins.

o Analyze product line results to achieve objectives.

o Develop online sales and consumable attachment rates

o Initiate and update consumable product offerings and other products on the e-shop

o Rationalize product ranges and choose the best distribution channels: Web, phone, field...

o Implement tactical actions to support commercial activity

o Develop action plans: campaigns, promotions, loyalty programs, sales tools, leads... to improve performance.

➢Launch / develop new offerings or services

o Ensure the launch of new products

o Define the solution's positioning, pricing policy, and go-to-market approach.

o Participate in internal and external communication

o Assist with lead generation for product lines.

➢Support the sales force

o Create and update sales support tools, communication, and internal training.

o Maintain regular presence in the field and with clients.

o Build expertise for the sales force.

➢Manage supplier relations.

o Negotiate purchase prices and service agreements (products 'outside the Group').

o Monitor delivery times.

➢Participate in defining the budget and the 3-year plan.