Freelancer profile translated to English.

Description

Workplace Consultant specializing in Windows 11 / Intune migrations and IT support management. I act as a technical referent or operational lead in large enterprise environments, overseeing L1/L2 teams, managing critical incidents, and post-deployment stabilization. Experience in national projects (6,800+ workstations) and international contexts.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Poissy (up to 50km)

(Allianz Technology)
IT Referent
December 2024 - Today (1 year and 6 months)
La Garenne-Colombes, France
Direct supervision of 11 technicians in Île-de-France (La Garenne-Colombes) and transversal management of 52 IT staff spread across 5 international sites.
Réseau de transport métropolitain (RTM/EXO)
STI Technician
June 2024 - December 2024 (6 months)
Montreal, QC, Canada
• Provide support to employees, suppliers, and transporters, in collaboration with exo, through various established channels: phone, ticketing system, on-site, etc.
Equans
Bilingual Deskside Support Technician Level 2
ENERGY AND UTILITIES
April 2024 - June 2024 (2 months)
Montreal, QC, Canada
Perform installation/upgrade of desktop and COTS software, including preparation and upgrade. imaging
• • Provide troubleshooting services
• • Perform Level 1, 2, or 3 help desk troubleshooting and problem resolution for hardware, software, and network-related issues for end-users. Environments (white glove)
• • Perform local area network and internet interconnection related activities
• • Manage repairs and bench repairs. corrective maintenance
• • Deal with third-party IT vendors, as needed.
• • Perform IMAC (installations, moves, adds, changes) services on desktop computers, laptops, tablets, flat screens, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers,