Freelancer profile translated to English.
Back to original languageAbout Lucie
Recognized for my project management skills, I have collaborated with international teams in publishing and audiovisual production, tourism, and culinary publishing, where I acquired strategic, analytical, and operational expertise.
My specialties are:
- Traffic and CRM data analysis: Excel, Qlik, dashboard creation on Locker Studio, tag creation on Google Analytics
- Online incident resolution: On WordPress or other web platforms, post-mortem analysis, documentation, project coordination
- Management: process creation on Asana, training, customer service, and follow-up
PS: The daily rate is indicative and varies depending on the mission and its duration. Please share your project with me to establish a personalized quote. I look forward to discussing your business.
French
Native or bilingual
English
Native or bilingual
Russian
Basic
Can work on-site
Paris (up to 50km), Lyon (up to 50km)
Experience
- TheSoul PublishingHead of Platform OperationsNovember 2022 - February 2023 (3 months)FranceTheSoul Publishing is a production studio known for its channels such as 5-Minute Crafts, Bright Side, and 123 GO!. My responsibilities as Head of Platform Operations:1. Operational Excellence- Implementation of incident management procedures and documentation to minimize operational issues.- Evaluation of internal customer satisfaction through surveys.- Optimization of resolution times.- Monitoring of distribution and monetization tools.- Support for production teams during platform incidents.2. Intellectual Property Management- Resolution of intellectual property conflicts (claims, disputes).- Implementation of digital content protection systems (Content ID and Rights Manager).- Minimization of financial losses.- Creation of a digital catalog for copyright tracking.- Innovation in monetization models and revenue diversification through affiliation, partnership, and sponsorship programs.3. Project Management- Recruitment and training of an international operational team dedicated to incident resolution.- Development of processes with internal departments (Finance, Legal, Production, Editorial, Sales) and external partners (Meta, YouTube, Spotter, Amazon, etc.).- Monitoring partnerships with YouTube, Meta, Believe, Studio71, EpidemicSound, and Amazon representatives.- Creation and distribution of content aligned with Meta, TikTok, and YouTube community guidelines, and application of QA processes.- Development of BI dashboards (Qlik) for video performance analysis.- Creation of distribution procedures (music and podcasts) in collaboration with Believe Music and Megaphone.
- TheSoul PublishingSenior Platform Operations ManagerNovember 2021 - November 2022 (1 year)TheSoul Publishing is an independent digital studio producing entertaining content, distributed worldwide and translated into 19 different languages, gathering over a billion subscribers globally! The platforms we are present on:Social Media: TikTok, YouTube, Facebook, Instagram, Snap, VK, Bilibili, and many more!Streaming Platforms: Amazon Prime, RokuPodcasts and Music Distribution: Spotify, Apple Podcast, and Google PodcastAs an operations manager, my responsibilities were focused on three areas:Partnership: collaborating with platform partners to continuously test and innovate through new features available on Pinterest, Facebook, YouTube, Instagram, and others.Distribution: coordinating project launches, implementing an optimal content protection strategy, and creating new advertising revenue streams (affiliate links, merchandising, music distribution, etc.).Creation and management of projects on Asana and Confluence.Operational Excellence: as a platform and dispute resolution expert, my role is to guide through change and offer viable solutions.Coordination of incident resolution between internal and external stakeholders, continuously optimizing operational processes.
- TheSoul PublishingPlatforms Operations ManagerJanuary 2021 - December 2021 (11 months)
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Education
- Master 2 Digital Marketing and Social Media, Web Management / Multimedia and WebmasterINSEEC2015Master 2 Digital Marketing and Social Media, Gestion du Web / multimédia et webmaster
- Master in Management Sciences and Digital Marketing, Business Administration and Management, GeneralIAE La Rochelle - Business School2015Master Sciences Du Management et Marketing Digital, Business Administration and Management, General