Lucie Jimenez

Independent expert in Customer Success, customer experience, lead generation, and digital communication, I support international companies from various sectors: tourism, hospitality, e-commerce, transport, coaching, and e-learning.

My mission: to help brands distinguish themselves not only by their product but by a human, fluid, and memorable customer relationship.

I integrate neuromarketing and personalization principles to transform every interaction into a lever for loyalty and growth.

💼 Areas of Expertise

🎯 1. Customer Service & Customer Care

- Creation and structuring of multilingual customer services (FR, EN, ES, PT)

- Training teams in premium communication and customer satisfaction

- Implementation of tailor-made loyalty and after-sales strategies

- Omnichannel management: phone, email, chat, social media

🧠 2. Customer Experience & Neuromarketing

- Customer journey analysis (Customer Journey Mapping)

- Engagement strategies based on behavioral sciences

- Optimization of touchpoints to maximize satisfaction and conversion

🚀 3. Lead Generation & Sales Strategy

- Definition of ICP (Ideal Customer Profile) and market targeting

- International lead research and qualification

- Development of prospecting plans and multichannel strategies (social selling, e-mailing, phoning)

- Creation of sales scripts and onboarding sequences

🤝 Why collaborate with me?

✅ Human and results-oriented approach

✅ International experience (Europe & Latin America)

✅ Quadrilingual: French, English, Spanish, Portuguese

✅ Both strategic and operational expertise