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Lucie GauthierLG

Lucie Gauthier

✍️ Customer Care & Digital Strategy

€700/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Lucie

Hello!
I am Lucie, a consultant in digital strategy, Customer Care, and content, with over 9 years of experience in media, digital marketing, and entrepreneurship.

I have worked for groups like M6 Publicité, launched my own platform Osorno.fr, and managed 360° editorial and social strategies.
My expertise covers strategy, content creation, digital project coordination, and Customer Care.

I love telling stories, deciphering trends, and creating connections. Today, I've made it my profession: bringing your ideas to life through powerful content, designed for the right channel, at the right time.

What I can do for you:
📱 Digital Content: strategy, web & social media content creation, newsletters, storytelling, product descriptions, planning, performance analysis
🎯 Editorial Strategy: editorial charter, content line, multichannel calendar
🌐 Web & UX: user experience optimization, web writing, SEO, CMS (WordPress, WooCommerce, Shopify)
🙋‍♀️ Customer Care & After-Sales Service Management: responding to customers via email, chat, Instagram
🤝 Management & Coordination: project management, inter-team collaboration, supervision of interns/freelancers

I put my skills at your service to build a solid, clear, and well-executed project.

Any questions? An idea to test? Write to me, I will be happy to reply.

See you soon, perhaps!
Lucie
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

Remote only
Primarily works remotely

Experience

  • Call It By Your Name
    Customer Care
    July 2025 - Today (11 months)
    Led the Customer Care and handled client requests via email and social media, provided tailored advice, managed
    feedback and contributed to improving the customer experience, tools and internal processes.
    Customer Care
  • SkinOfficeParis
    Digital Marketing
    June 2025 - Today (1 year)
    Developed and led a targeted email acquisition campaign for a premium skincare brand. Responsible for creative
    concept, strategic planning and coordination with internal teams and partners (Meta Ads, branding, CRM).
    Digital Communication Strategy
  • Osorno
    Founder & Chief Executive Officer
    E-COMMERCE
    January 2023 - Today (3 years and 5 months)
    Paris, France
    Responsible for launching and scaling a digital marketplace:
    • Marketplace Strategy & Growth: Launched and managed a marketplace for French craftsmanship, designed and executed comprehensive acquisition, innovative positioning and pricing strategy.
    • Community Engagement: Developed and executed a 360° marketing strategy, including SEO, paid search and content marketing (+50% organic growth in 6 months).
    • Strategic Partnerships & Customer Support: Built strong collaborations with 50+ artisans, enhancing their visibility while improving UX and customer journey to boost conversion rates.
    • Media recognition: Featured in Beau magazine (September 2024).

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Education

  • Master's Degree in Digital & Communication
    ESSCA
    2016
    Master's Degree in Digital & Communication
  • Bachelor of Science in Marketing
    ESSCA
    2015
    Master's Degree in Marketing

Skill set

Categories