Freelancer profile translated to English.

Description

My name is Lucie Frey.

For over 15 years, I have been working in fast food and retail, including several years in multi-site management. I learned one essential thing there: organizations do not lack talent. They often lack guidance at the right time.

I support executives and managers — new or experienced — at key stages of their careers: after a promotion, during the opening of a new business, when structuring a team, or when recruitment and management issues start to weigh them down.

My role is to help them navigate these transitions with more clarity, structure, and serenity.

My approach always starts from reality: observing what works, identifying what hinders progress, clarifying roles, strengthening managerial posture, and building an organization that functions effectively on a daily basis.

I work collaboratively, with high standards and a supportive attitude. I don't impose ready-made methods: I help teams regain clarity in their operations and confidence in their decisions.

Specifically, I intervene in:

– Structuring teams after promotion or growth

– Supporting new openings and young entrepreneurs

– Recruiting and integrating employees

– Aligning management and clarifying responsibilities

– Managing tensions and reducing turnover

– Sustainable performance improvement

I am often contacted when there is potential... and a lack of clarity.

When people are committed but need guidance to overcome a hurdle.

I offer concrete, applicable, and profoundly human support for organizations that want sustainable results without burning out along the way.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Rennes (up to 50km)

Yogurt Factory
Store Manager
RESTAURANTS AND FOOD SERVICE
January 2022 - Today (4 years and 5 months)
Rennes, France
Full management of a team: recruitment, onboarding, scheduling, ongoing training. Daily HR support: absences, initial disciplinary management, performance evaluations. Sales promotion, reporting, adherence to standards and procedures. Point of contact for quality audits and head office relations.
Microsoft Excel Canva Microsoft Office
Pro-impec
Sector Manager
January 2020 - January 2021 (1 year)
Portfolio management, logistical organization. Application of specifications, recruitment, training.
Microsoft Office
Global Services
Sector Animator
January 2016 - January 2020 (4 years)
Operational management of 7 hotel establishments in Rennes and Nantes. Staff supervision and assignment, absence management, recruitment. On-site agent training and service quality monitoring. Schedule organization, logistics, and client specification application. Logistical organization, reporting, liaison with establishment managers.
Microsoft Office