LAFreelancer profile translated to English.
Back to original languageAbout Lucie
Need help or support with your phone, email, or mail inquiries?
I'm here to listen, guide you, and respond to your requests with responsiveness and kindness. With solid experience in telephone advisory, I handle your calls, messages, and mail with the utmost care to provide you with a smooth, human, and efficient service.
Every interaction is an opportunity for me to provide clear answers and simplify your life. Even remotely, I stay close to your needs. See you soon!
Malagasy
Native or bilingual
French
Fluent
English
Basic
Can work on-site
Tananarive (up to 50km)
Experience
- VIVETICTelephone advisorCONSULTING AND AUDITSJune 2026 - Today (2 months)Tananarive, MadagascarOn inbound calls, I assist project leaders in creating their company: SAS, SASU, EURL, SARL, Micro-enterprise. I advise on the choice of legal status, explain administrative procedures, and ensure quality customer follow-up. Customer relationship management, active listening, and problem-solving over the phone.
- VIVETIC GROUPTelephone advisorRETAIL (SMALL BUSINESS)July 2024 - November 2024 (4 months)Antananarivo, MadagascarResponsible for the daily management of inbound calls and the processing of customers' electronic and postal mail. Ensures rigorous follow-up of requests using internal tools, guarantees clear and professional communication, and ensures customer satisfaction by providing precise and adapted answers within the deadlines.
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Education
- DALF (C1)ALLIANCE FRANÇAISE -AMPEFILOHA2023DALF (C1)
- Degree in Food Process EngineeringUNIVERSITY OF ITASY2025Licence en Transformation Agroalimentaire