About Lucía
Spanish
Native or bilingual
English
Fluent
Experience
- AutónomoVirtual Assistant – TourismJanuary 2026 - Today (5 months)• - Guest communication management• - Reservation organization and follow-up• - Service in Spanish and English• - Remote work and external collaboration
- Marriott InternationalCustomer Service and ReservationsFebruary 2018 - August 2021 (3 years and 6 months)Cork, Co. Cork, Ireland• - National and international customer service• - Management of reservations, changes, and cancellations• - Professional communication in Spanish and English• - Work with high standards of quality and service• - Incident resolution with a focus on the guest experience
- RESTEL S.A.Reservation ManagementJanuary 2015 - January 2016 (1 year)Madrid, Spain• - Reservation management and follow-up• - Customer coordination and service• - Work with processes and organization
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Education
- Asistente VirtualMamis Digitales2026Asistente Virtual
- Curso de Marketing en Redes Sociales y MóvilesUniversidad Autónoma de Madrid2021
Skill set
Categories
- Other