You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Lucía TenLT

Lucía Ten

Virtual Assistant | English and Spanish

€160/day
Santiago de Compostela, ES
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Lucía

👩‍💻 I am a Virtual Assistant in English and Spanish, with experience in customer service and reservation management in international environments 🌍

If you need to:
⏳ Organize your day-to-day
⏳ Save time on operational tasks
⏳ Improve the management of your communication with clients

👉 I can help you.

✔ My goal is that the operational part of your business is organized, controlled, and runs smoothly.

How can I help you?

✅ Customer service (email or chat)
✅ Management and follow-up of reservations or requests
✅ Email organization
✅ Updating databases and CRM
✅ Agenda and calendar organization (Google Calendar)
✅ Administrative support in day-to-day tasks

💬 I work in an organized, consistent manner with attention to detail.
I adapt to each client and their tools, always maintaining clear and close communication.

🌿 Accustomed to working in Spanish and English with international clients.

➡️ I offer a personalized service, adapted to the real needs of each project.
➡️ I like to work with a small number of clients to ensure quality and continuity.

ℹ If you think I can fit into your project, I would be delighted to meet you and assess how I can help you.
  • Spanish

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Autónomo
    Virtual Assistant – Tourism
    January 2026 - Today (5 months)
    • - Guest communication management
    • - Reservation organization and follow-up
    • - Service in Spanish and English
    • - Remote work and external collaboration
    gestión de reservas customer service Gestión de emails Data entry soporte administrativo
  • Marriott International
    Customer Service and Reservations
    February 2018 - August 2021 (3 years and 6 months)
    Cork, Co. Cork, Ireland
    • - National and international customer service
    • - Management of reservations, changes, and cancellations
    • - Professional communication in Spanish and English
    • - Work with high standards of quality and service
    • - Incident resolution with a focus on the guest experience
    gestión de reservas customer service CRM Gestión de emails Troubleshooting
  • RESTEL S.A.
    Reservation Management
    January 2015 - January 2016 (1 year)
    Madrid, Spain
    • - Reservation management and follow-up
    • - Customer coordination and service
    • - Work with processes and organization
    gestión de reservas multitarea Multilingual customer service

Recommendations

Be the first to recommend Lucía

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Asistente Virtual
    Mamis Digitales
    2026
    Asistente Virtual
  • Curso de Marketing en Redes Sociales y Móviles
    Universidad Autónoma de Madrid
    2021

Skill set

Categories

  • Other