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Lucia RazakamahefaLR

Lucia Razakamahefa

With over 4 years of proven experience in Servi

€125/day
Six-Fours-la-Plage, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Lucia

Expert in Customer Support / Administrative Assistance

With over 4 years of proven experience in Customer Service and Digital Marketing, I specialize in supporting companies to optimize their organization, offer a quality customer experience, and strengthen their digital presence. My main goals are to save you time, reduce your workload, and provide professional solutions that exceed your expectations.

Throughout my career, I have taken on various responsibilities: managing customer requests, processing incoming emails, live chat assistance, order tracking, refunds, cancellations... I have also handled administrative management, research and collaboration with influencers, as well as community management. My experience in 3D modeling and project design has allowed me to refine my attention to detail and my problem-solving skills.

Here are the services I can offer to effectively support your projects:
✅ Customer Support / Technical Assistance
✅ Virtual Assistance
✅ Administrative Support
✅ Digital Marketing
✅ Community Management
✅ Research and Collaboration with Influencers
✅ Database Management
✅ Research and Analysis
✅ Blog Writing

It is a real pleasure for me to put my skills at the service of your company.

Do not hesitate to contact me, I am available to answer all your questions.

Thank you for your attention.
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Freelance
    Community Manager
    SOCIAL NETWORKS
    January 2025 - August 2025 (7 months)
    As a Community Manager, I create, plan, and manage engaging content across various digital channels (Instagram, Facebook, TikTok, LinkedIn, blogs). My role is to help brands increase their visibility, build a loyal community, and attract new qualified leads.

    My services include:

    • Creation of visual and textual content adapted to each platform.
    • Writing SEO-optimized blog posts to improve search engine ranking.
    • Development of editorial strategies to increase brand awareness and engagement.
    • Collaboration with influencers (reels, stories, carousels) to effectively promote products or services.
    • Performance analysis and campaign adjustments to achieve measurable results.

    Objective: Transform digital presence into a true growth lever, generating more visibility, interactions, and above all, leads for businesses.
  • Concentrix Madagascar
    Technical Advisor | Support
    E-COMMERCE
    May 2022 - December 2024 (2 years and 7 months)
    As a Technical Advisor in a call center, I managed the entire customer relationship: receiving and processing calls, tracking orders and deliveries, managing refunds and cancellations. I used CRM tools to ensure accurate tracking and provide quick, efficient, and tailored responses to each request.

    My role also involved assisting customers in resolving technical issues and ensuring they had a smooth and professional experience.

    Objective: Provide quality support that enhances customer satisfaction, builds customer loyalty, and directly contributes to the company's commercial performance.
  • Freelance
    3D Modeler | Design
    ARCHITECTURE AND URBAN PLANNING
    December 2021 - January 2023 (1 year and 1 month)
    As a 3D Modeler, I participated in the design and creation of digital plans and models for construction and design projects. My role was to transform ideas into concrete visual representations, allowing for better anticipation of the technical and aesthetic feasibility of projects.

    This experience allowed me to develop great rigor, particular attention to detail, and organizational skills, essential for meeting deadlines and ensuring the quality of deliverables.

    Objective: Provide accurate and professional 3D models, facilitating communication between designers, clients, and partners, and contributing to the overall success of the project.

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Education

  • Bachelor's degree in Civil Engineering (BTP)
    ISPM University
    2024
    Licence en Bâtiment et Travaux Publics (BTP)
  • Digital Marketing Training
    BDR Formation
    2024
    Formation en Marketing Digital

Skill set

Categories