Lucia R.

• Sales team follow-up: implementation of sales processes for prospecting, monitoring agent performance, adapting actions based on real-time field data.

Management of After-Sales Service (SAV) via Email: Respond to customer inquiries sent by email, guiding them through product return, replacement, or repair processes. Provide detailed and personalized support to effectively resolve issues and answer post-purchase questions.

• Sales Support: Information on Offers for Customers: Be the first point of contact for customers interested in products or services, providing comprehensive information on available offers. This involves understanding customers' specific needs, presenting product benefits and features clearly and persuasively, and answering questions to help customers make informed decisions.

• Daily Reporting on Customer Issues: Compile and analyze data on issues reported by customers daily, identifying trends, recurring patterns, and potential areas for improvement. Prepare detailed reports for management to facilitate decision-making and guide corrective actions aimed at improving the customer experience.

• Connecting Customers with the Appropriate Department for Their Request: Listen carefully to customer requests and direct them to the appropriate department based on their specific needs. Effectively coordinate communication between different departments or teams to ensure a prompt and accurate response to customer requests, while ensuring a smooth and seamless customer experience.