LMFreelancer profile translated to English.
Back to original languageAbout Luciana
Hello,
My name is Luciana Paungartner, a versatile professional with over 15 years of experience in customer service, administrative management, and entrepreneurship. Having developed strong organizational skills, rigor in data management, and high adaptability, I am seeking remote work opportunities as a virtual assistant, personal assistant, secretary, or data manager.
My background in healthcare and my experience in business management have provided me with solid skills in communication, agenda management, administrative organization, and customer service, as well as advanced proficiency in digital tools essential for remote work (Google Workspace, Microsoft Office, Trello, Zoho).
I am immediately available and flexible with hours, with a total commitment to quality, meeting deadlines, and confidentiality. I would be delighted to contribute to the success of your projects by providing efficient and personalized support.
Portuguese
Native or bilingual
French
Fluent
Spanish
Conversational
English
Conversational
Remote only
Primarily works remotely
Experience
- Espace Santa BelezaManagerHEALTH AND WELLNESSJanuary 2010 - January 2021 (11 years)BrazilComplete management of the company: coordination of professional agendas, customer reception and loyalty, invoice issuance, inventory management, supplier management. Team supervision, conflict resolution, social media management, and development of promotional campaigns.
- Caixa Econômica FederalBanking Agency InternBANKING AND INSURANCEJanuary 2000 - January 2002 (2 years)BrazilReception of clients in the agency, assistance to clients in various tasks, opening and updating bank accounts, filing and organizing documents, data entry in internal systems, administrative archiving, and assistance with routine teller operations. Collaboration with teams from other sectors.
- Clinique La Liberté d'EntendreHearing Health Technician (Service and Management)HEALTH AND WELLNESSOctober 2023 - Today (2 years and 8 months)Jonquière, Saguenay, QC, CanadaDirect customer assistance in the clinic: reception, support, and follow-up of patients. Personalized advice on the use and maintenance of hearing aids. Preventive maintenance, inventory and logistics management, administrative follow-up of rental devices, and coordination of returns.
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Education
- Bachelor's degree in Nursing CareCentro Universitário Ritter dos Reis2020Baccalauréat en Soins Infirmiers
- Master's degree in Pediatrics and Child HealthPontifícia Universidade Católica do Rio Grande do Sul (PUCRS)2023Maîtrise en Pédiatrie et Santé de l'Enfant