Luc Baron

• Installation, imaging, and configuration of workstations

• Monitoring and management of ServiceNow incidents and requests

• Assistance and setup of Teams rooms

• Writing and validation of procedures

• User support for tool changes

• Mobile device management: iPhone, iPad Pro, Android, Apple Business Manager, iCloud

• Active Directory & Entra ID: management and updating of AD accounts, groups, and resources

• Citrix Workspace: rights management and user support

• Microsoft Copilot

• Support for 70 VIP users, including the Executive Committee and their assistants

• Workstation installation

• Monitoring and management of VIP incidents and requests

• Assistance and setup of Skype / ZOOM / Teams video conferences

• Writing and validation of procedures and implementation of corrective action plans

• Mobile device management: iPhone, iPad Pro, Android, Samsung Kies, iTunes, iCloud

• Project Management

• Networks: Identification of DNS, DHCP, Wifi incidents for escalation to the network team

• Active Directory: account management and AD attribute changes

• Exchange Admin: information consultation and delegation setup

Technical Environment: Windows 7 and 10, Microsoft Office 2016, Office 365: OneDrive, SharePoint, Teams, Office 365 Online, Skype Enterprise, Teams, ZOOM, AD, Exchange

• Installation, configuration, and updating of IT equipment

• Imaging and configuration of Desktop/Laptop PCs

• Management of user requests and incidents via ticketing tools

• Handling hotline calls (including calls in English)

• Configuration of Smartphones & mobile tablets

• Writing technical procedures

• L1/L2 hardware/software incident management

• VIP incident management

• Exchange migration project to O365

• Windows 7 to Windows 10 migration project

• SharePoint rights management

• Management of products under warranty

• Setting up remote connections for teleworking (VPN, Citrix)