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Malt Tech Trends 2026
Lucas SapinLS

Lucas Sapin

Content and professional support creation consultant

€350/day
Poitiers, FR
3-7 years
Active listening
Customer service
Technical notice
Project management
Content marketing

Average response time: 1 hour

Freelancer profile translated to English.
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About Lucas

I create clear, polished, and effective professional materials for TPE and PME leaders who don't have the time to do it themselves.


What I do specifically:

- Sales presentations and prospecting decks
- Training materials and internal guides
- Client onboarding kits (welcome emails, user guides, visual FAQs, instructions)
- Internal communication content and documents

How I work:

Everything is done remotely. A brief via written exchange or video call, I handle the structuring and formatting, and you approve it afterward.

Delivery in less than 7 working days.

My profile:

As a client support and project manager in the new technologies sector, I have developed a real sensitivity for clarity of messages, information structuring, and the quality of deliverables intended for clients and teams.
I know what a leader expects from a document: that it is understood the first time, that it inspires confidence, and that it does not waste their time.

Availability: a few missions per month, outside of working hours.
Agriculture and Forestry
Plant and Machinery
Retail (Small Business)

  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • SAMEBOT
    Client support and innovative projects manager in precision agriculture
    RETAIL (SMALL BUSINESS)
    October 2023 - Today (2 years and 8 months)
    Poitiers, France
    Structuring of customer support, creation of user guides, optimization of support processes. Management of various projects in precision agriculture.
    Customer Success Management Technical notice Operational coordination and management Customer service Project management
  • Transport de Savoie
    Operator - Freight forwarder
    TRANSPORTATION
    June 2022 - September 2023 (1 year and 3 months)
    Bordeaux, France
    National road transport operations. Purchase, management, and resale of dedicated freight services for France.
  • LS SERVICES
    E-commerce store management
    RETAIL (SMALL BUSINESS)
    January 2022 - January 2023 (1 year)
    Management of an e-commerce store specializing in the sale of motorcycle accessories based on SHOPIFY for a client. Adding new products, optimizing the customer journey, creating visuals.

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