Freelancer profile translated to English.
Back to original languageAbout Lucas
With 17 years of experience in innovation and digital transformation, I analyze your needs and business objectives to make them concrete, by improving your tools, processes, and by accompanying change.
My role is to structure, simplify and industrialize your operations, improve your customer journeys and manage your transformation projects, then integrate AI and automation where it creates measurable gain.
🎯 What I can do for you
1. Analyze
- Diagnosis of your processes and pain points (wasted time, errors, customer friction, reporting)
- Analysis of your IS
- Prioritization of your roadmap (effort, cost, impact)
- ROI estimation and monitoring (we don't launch what doesn't pay)
2. Build
- Concrete AI agents: customer support, document processing, knowledge base search, internal assistants.
- Automation of repetitive tasks and workflows between your tools.
- Optimization of your internal processes
- Development of custom business applications
3. Accompany
- Training for your teams and managers for real adoption.
- Executive coaching
- Documentation and transfer to make you autonomous.
They trusted me
- Large accounts: Peugeot, Sodexo, General Electric, Galeries Lafayette, City of Paris.
- Scale-ups & tech: PayByPhone, Microsoft for Startups, CircularPlace, Lynx RH.
- SMEs & freelancers: notary offices, chartered accountants, real estate agencies, consultants, training institutes...
Why work with me?
I have a transversal profile with a global vision of your business and your challenges.
📞 30 min Discovery Call
Free 30-minute call to understand your context and propose a mission if relevant.
👉 Response within 2h - click on Contact
French
Native or bilingual
Spanish
Conversational
English
Native or bilingual
Can work on-site
Paris (up to 50km), Pessac (up to 50km), Bordeaux (up to 50km), Toulouse (up to 50km), Béziers (up to 50km)
Experience
- IA4OPSConsulting mission in transformation / AICONSULTING AND AUDITSMay 2024 - Today (2 years and 1 month)Bordeaux, FranceWith IA4OPS, I help companies save time and reduce costs to focus on their core business, thanks to AI and automation. I also develop business applications.I am involved in the entire mission or a part of your choice: auditing your needs, developing and producing solutions, and training to make you autonomous in using the tools.My approach is pragmatic, and I always focus on identifying performance indicators and the expected ROI.
- CircularPlaceOutsourced Chief Operating OfficerSOFTWARE PUBLISHINGJune 2024 - July 2025 (1 year and 1 month)Paris, France
- Management and development of a B2B SaaS marketplace dedicated to the reuse of equipment for companies and large groups.
- Oversight of operations and product development of the B2B SaaS platform.
- Structuring HR, finance, and accounting with integration of payroll tools and financial flow management.
- Financial strategy and budget management, cost optimization.
- Deployment of internal systems for documentation and automation.
- Launch in Germany.
- Support within Station F (Microsoft for Startups, Huawei Startup Program).
- Collaboration with major clients (Microsoft, Galeries Lafayette, Sodexo, General Electric).
- PayByPhoneSenior Director Global OperationsTECHJanuary 2021 - May 2024 (3 years and 4 months)Paris, France
- Oversight of operations in Europe and North America.
- Management of teams and optimization of call centers.
- Implementation of AI and automation (chatbot, RPA) to improve customer service.
- Contribution to growth strategy and development of new offerings.
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Education
- Master of International StudiesUniversity Of Westminster2009Master 2 International Business & Management
Certifications
- Product development and AirtableLe Wagon2024
Skill set
Categories
- Other